Business & Travel Shared Services (Btss) Central

hace 3 semanas


Heredia, Costa Rica Citi A tiempo completo

We are building a first in class team focused on the delivery of operational excellence. As Global Lead you are responsible to implement the BTSS Service Centralization strategy and provide oversight to ensure successful process governance. You will need to work closely with Regional Centralization leads from around the globe to coordinate efforts and keep track of the progress of the implementation.

This role will accomplish results through project management, stakeholder management, organization, and communication. The person is expected to have developed communication and diplomacy skills to guide, influence and convince others, as well as manage multiple, complex projects across several regions.

**Responsibilities**:

- ** To develop, lead and maintain an end-to-end Global Centralization Strategy**:

- Partner with Process Improvement team and Regional Centralization leads to coordinate the design of Centralization Governance and lead the Migration work effort portfolio, share and track KPIs metrics of centralization operations performance.
- Measure program and project success using key KPIs and communicate progress to senior leaders
- Identify, priorities and proactively manage risks, exceptions and issues related to the migration and centralization efforts.
- Planning and overseeing the migration of new process into book of work including documentation, capacity analysis, resources configurations, workload transition, and training
- Provide timely and regular communication, and overall project reporting within team, business partners, business leadership and Process Improvement team.
- Facilitate large end to end, cross functional, process review sessions to understand current state and build future state.

**Knowledge/Experience**:

- 6+ years of relevant experience in management of operational area or processing field is an advantage
- Prior management experience as a supervisor and / or Team Lead of 5+ member teams is a mandatory requirement for this role
- Experience leading teams in a fast-paced environment
- Fluent written and spoken English - experience in operating in business English in a corporate role is mandatory
- Experience with workload migrations
- Excellent analytical and communication skills
- Ability to work with global partners across the organization
- Proven ability to complete complex projects according to agreed upon scope and timeline

**Qualifications**:

- Bachelor university degree completed
- Experience working with and influencing global teams
- Experience in operations areas: Organizational management, project management, operations, technology, and finance
- Experience in directing and working with virtual global teams within a matrix organization
- Proven experience in articulating and implementing best practices related to your support area
- Proven influencing, communication, and consulting skills
- Additional language proficiency
- Master’s degree is a plus
- Previous work experience in a financial services or consulting organization
- Call handling, Contact Center or Help desk experience is a plus
- Experience in the financial services industry and a working knowledge of banking regulatory requirements

**Skills**:

- Strong organizational savviness skills, with proven ability to successfully manage multiple priorities
- Detail oriented, with strong problem solving and analytical skills
- Customer service orientation and conflict resolution skills
- Risk, process, and project management skills with proven ability to influence and drive results across a diverse team of stakeholders
- Relationship management skills with ability to build partnerships across Citi businesses
- Diplomatic skills / political savvy
- Stakeholder management
- Conflict management / Customer centric

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

**Citi Shared Services (CSS)** is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out th


  • Travel Agent

    hace 7 días


    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Bring your passion and energy to our growing team. We're hiring!** **Travel Agent** - Full time, Costa Rica_ As a Travel Consultant, you are the face of our company. You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? - Read...

  • Travel Agent

    hace 4 semanas


    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Bring your passion and energy to our growing team. We're hiring!** **Travel Agent** - Full time, Costa Rica_ As a Travel Consultant, you are the face of our company. You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? - Read...


  • Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!** **Multi-National Program Manager** - Full time, Costa Rica_ As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation,...

  • Risk Analyst Ii

    hace 6 días


    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? **We are looking for a Risk Assessment Analyst II that will work within the Information Security organization to ensure program objectives goals, policies, procedures, and standards align to meet the business objectives of BCD Travel.** **Risk Analyst II,...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Travel and Expense (T&E) Analyst performs tasks related to assuring the quality and consistency of T&E system information/T&E data and supporting T&E systems and enabling technologies such as Concur, Access Online/Comdata Bank Sites and Workday. Maintain the utmost confidentiality in dealing with employee records and business information. Manage special...


  • Heredia, Costa Rica DHL A tiempo completo

    This position is in the International Training and Development department (ITDS) located in our Asia Pacific Shared Services Center. As Experienced Business Support ITDS you will be reporting to the Teamleader Training Event Management in our Maastricht Financial Shared Services Center. Our department offers training and development services to our Business...


  • Heredia, Costa Rica DHL A tiempo completo

    At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - Team/Department Description: Moody’s Corporation, Moody’s Shared Services, Risk Management, Global Business Resilience The Moody’s Enterprise Risk Management (ERM) team is part the Audit, Risk and Controls Department (ARC) within Moody’s...


  • Heredia, Costa Rica DHL A tiempo completo

    Experienced Business Support ITDS At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the...


  • Heredia, Costa Rica Citi A tiempo completo

    KYC Operations Group Manager is a senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to use cross-functional knowledge to lead the Costa Rica PBWM AML/KYC team to achieve operational goals and maximize business impact. This role will manage...


  • Heredia, Costa Rica Citi A tiempo completo

    KYC Operations Group Manager is a senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to use cross-functional knowledge to lead the Costa Rica PBWM AML/KYC team to achieve operational goals and maximize business impact. This role will manage...


  • Heredia, Costa Rica DHL A tiempo completo

    At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...


  • Heredia, Costa Rica Moody's A tiempo completo

    The AVP - Business Resilience Lead will report to the VP - Global Business Resilience Leader/Manager. The position is responsible for the management of a small team to coordinate across three business entities (including the regulated Ratings business) and partnering with the Crisis Program part of the team. This role is responsible for delivering Global...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • QA Automation

    hace 2 semanas


    Heredia, Costa Rica Global Services Business A tiempo completo

    **We are looking for a QA Automation - API Tester Mandatory**: Fluent-Advanced English **Requisitos**: Extensive experience in automation of APIs and UI, including load and volume tests. Experience using automation frameworks and tools is highly desirable. Experience testing single sign-on and user access management is nice to have. 5+ years of experience...

  • Data Center Technician

    hace 4 semanas


    Heredia, Costa Rica Global Services Business A tiempo completo

    **Requisitos**: **English**: Proficient **Work Schedule**: US Business hours **Location**: Boston Scientific - Heredia302 Parkway, Global Park La Aurora, Heredia Costa Rica Beneficios Law Benefits Courses and Certifications Competitive Salary

  • Product Analyst

    hace 4 semanas


    Heredia, Costa Rica Global Services Business A tiempo completo

    **We are looking for a Product Analyst Requirements**: Fluent-Advanced English **Requisitos**: **Role / Responsibilities**: - Writes product specifications/user stories, conducts feature and theme-based market research with clients, and works with engineering to develop the product with limited supervision. - Support clients and projects as well as Sales...

  • Financial Analyst

    hace 1 semana


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Strong customer focus (both internal/external) The financial analyst will be responsible to support the promotions and Contra-COGS agreement review processes across Amazon businesses for United States of America, Canada, Brazil and Mexico. The key goal for this...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience - Knowledge of Excel at an advanced level Amazon Finance & Global Business Services (FGBS) plays a key role in the company’s mission to be Earth’s most customer centric company. FGBS includes finance functions like Financial...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level **General Job Description**: As a Finance Analyst for Americas AP Payments, you will dive deep into the system to understand payments process, bank information and invoice data and classification per business needs, in order to identify payment issues and root...