Telephonic Interpreter

**Spanish/English Telephone Interpreter-Costa Rica**

**Location: Any approved Lionbridge location**

**Summary**:
**Responsibilities**:
Render correct concepts and meanings between English and Spanish following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages

Provide complete and accurate interpretation

Employ excellent customer service and communication skills, clear enunciation, pleasant and professional voice as well as polite forms of expressions

Adhere to client instructions, manage call flow and avoid interaction with the limited English speaker person without client's permission

Have current knowledge and understanding of all Lionbridge glossaries and terminology lists and follow all client-specific call protocol

Adhere to performance benchmarks used to measure interpreter utilization

Participate in random quality control monitoring of our telephonic interpreter pool

Upload monitoring scoresheets and transfer scores of monitored calls to the Interpreter's IMR in CMS.

Assist Quality Assurance team with on-boarding of additional community interpreter resources

**Requirements**:
2+ years of interpretation experience is required; telephonic-specific experience is preferred

Near native fluency in English and Spanish languages and highly skilled in the cultural dynamics (cultural implication and idiomatic expression) of both languages

Must obtain a passing score on the Lionbridge Spanish language assessment exam and completion of all required online training courses

Excellent listening, retention and note taking skills to maintain a high level of accuracy

Superior customer service skills and professional demeanor

Computer literacy including ability to use the Microsoft Office suite

**Education**:
BS Degree (or equivalent) in languages, translation, interpretation or related fields preferred