Empleos actuales relacionados con Customer Service Representative - San José - Cognizant Technology Solutions
-
Customer Service Representative
hace 2 semanas
San Francisco, Costa Rica Cognizant Technology Solutions A tiempo completoWe are hiring Senior Customer Service Representatives to manage customer queries and complaints. **Customer Service Representative Responsibilities**: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging...
-
Customer Service Representative
hace 3 semanas
San José, San José, Costa Rica Clearsource A tiempo completoWhy ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica 360Training A tiempo completo**360training****Customer Service Representative - Spanish / English****Responsibilities**- Receive, initiate, document, and handle product/service-related transactions over the phone with customers.- Review and master product/service-related systems and materials per customer.- Demonstrate strong interpersonal skills while interacting with customers,...
-
Customer Service Representative
hace 3 semanas
San José, Costa Rica Go2 A tiempo completoWe are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with employment dates (Months and Years) -...
-
Customer Service Representative
hace 2 semanas
San José, San José, Costa Rica Infotree Global Solutions A tiempo completoNos encontramos en búsqueda de un Customer Service Representative, para uno de nuestros clientes en la zona de Santa Ana, posición 100% presencial.**Requisitos**:- Bachillerato en Educación Media concluido.- Experiência previa de al menos 1 año en Call Center.- Inglés avanzado.Tipo de puesto: Tiempo completoSalario: ¢500,000.00 - ¢600,000.00 al...
-
Customer Service Representative
hace 1 semana
San José, San José, Costa Rica Betterwho A tiempo completo**About the Role**We are seeking a skilled Customer Service Representative to join our team at Betterwho. As a Remote Resident Support Specialist, you will play a crucial role in delivering exceptional customer experiences through various channels.**Key Responsibilities:**Handle a high volume of customer inquiries and issues with professionalism and...
-
Customer Service Representative
hace 4 semanas
San José, Costa Rica Infotree Global A tiempo completoWe are hiring! Customer Service Representative What do you need? - High School or **9th grade completed**: - At least **8 months of experience **in the call center industry - **Advanced English Level**: - Ability to **work on site **in Santa Ana - Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm** **Salary**: ₡500,000.00 - ₡600,000.00 per...
-
Customer Service Representative
hace 3 semanas
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The...
-
Customer Service Representative
hace 4 semanas
San José, San José, Costa Rica Infotree Global A tiempo completoWe are hiringCustomer Service RepresentativeWhat do you need?- High School or **9th grade completed**:- At least **8 months of experience **in the call center industry- **Advanced English Level**:- Ability to **work on site **in Santa Ana- Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm****Salary**: ¢500,000.00 - ¢600,000.00 per month**Education**:-...
-
Customer Service Representative
hace 4 semanas
San José, San José, Costa Rica Stt Group A tiempo completoResponsibilities:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactivecommunication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer...
-
Customer Service Representative
hace 4 semanas
San José, Costa Rica Independent Recruiter A tiempo completoWe are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Service Representative
hace 4 semanas
San José, Costa Rica Sofvio A tiempo completoWe are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
Customer Service Representative
hace 2 semanas
San José, San José, Costa Rica Stt Group A tiempo completo**Descripción del puesto**:We are hiring a customer service representative to support law firms in the USA.As part of your duties you will receive inbound and outbound calls from clients, completingall paperwork and entering data requested,**Requisitos**:**Requirements**:1.High school diploma, general education degree, or equivalent.2.Ability to handle...
-
Customer Service Representative
hace 2 días
San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Description:">We are seeking a highly skilled and motivated CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.">About the Role:">Provide timely and effective...
-
Customer Service Representative
hace 2 semanas
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to TESCOM AGI. Ensures information given to customers is timely and accurate. The representative is also expected...
-
Customer Service Representative
hace 3 días
San Francisco, Heredia, Costa Rica 3M A tiempo completo3M has a long-standing reputation as a company committed to innovation.We provide the freedom to explore and encourage curiosity and creativity.We gain new insight from diverse thinking, and take risks on new ideas.Here, you can apply your talent in bold ways that matter.Job Description:USAC Customer Service Representative, Costa RicaCollaborate with...
-
Customer Service Representative I
hace 1 semana
San José, Costa Rica Object Technology Solution A tiempo completo**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...
-
Customer Service Representative
hace 4 semanas
San José, San José, Costa Rica Seabreeze Homes And Living A tiempo completoOverview: We are seeking a dedicated and professional Customer Service Representative to join our growing team in the travel industry.As a remote team member, you will be the first point of contact for our clients, providing exceptional support and ensuring their travel experiences are seamless and memorable.If you are passionate about customer service,...
-
Customer Service Representative
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities**Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to ASCO Numatics and Aventics.Ensures information given to customers is timely and accurate.The representative is...
-
Customer Service Representative I
hace 4 semanas
San José, Costa Rica Object Technology Solution A tiempo completo**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...
Customer Service Representative
hace 4 semanas
**Not Applicable**
**Qualification**:
**Graduate (exclusion**:
BE/BTech/MCA)
- For Medical Management Bachelor’s degree in Nursing or any health science related field.
- For NA High School Equiv.
**Responsibility**:
**Business / Customer**:
**Data Processes**:
- Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client.
- Provide highest level of customer satisfaction.
- Strive to understand and resolve issues/queries at the first instant.
- Maintain the business controls as per the requirement.
- Articulate/ communicate in a manner which is understood by clients / endusers.
- Connect & provide highest level of satisfaction to the customer.
**For Member Management**:
- Generate clientspecified reports relating to operations.
- Respond to data requests and other inquiries from the client.
- Release WCUM determinations to claim stakeholders following clientestablished protocols.
- Identify the medical flags in the client system.
- Provide reports and other data requests specified by the client.
- Serve as first level contact for customer complaint resolution.
- Provide reports and other data requests specified by the client.
**For NA**:
- Take ownership of delivery including any customer communication and handle queries / clarifications from the customer.
**Voice Processes**:
**For Claims, RCM, Provider Services and Member Services**:
- Make and Answer calls to and from customers/end users based on agreed time frames.
- Transfer calls involving next level of service to the appropriate department as per the given guidelines.
**Project / Process**:
**Data Processes**:
- Ensure to meet all Statistical, Financial and TAT metrics while processing claims.
- 100% Process adherence to transaction processing timelines involving medical management processes.
- Adhere to audit compliance (Internal, Statutory Audit) of all Healthcare processes as laid out by Cognizant / the client of Cognizant.
- Ensure process guidelines are followed and met as documented.
- Set productivity /Quality benchmark.
- Adhere to shift handover processes.
- Raise process related issues / concerns on time with process and team leads.
- Record data relating to production statistics, enduser related notes, etc as appropriate.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.
- Implement small process improvement projects.
- Provide updates and submit reports related to own area of work.
- Resolve process related queries and expedite on data requests.
- Respond to data requests.
- Maintain confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
- Maintain acceptable levels of performance including but not limited to attendance, adherence to protocols, customer courtesy, and all other productivity and efficiency targets and objectives.
- Contribute new ideas and innovative approaches at work.
- Participate in project and organization initiatives led by the Delivery leadership.
**For Medical Management**:
- Identify cases eligible for medical reviews and assign these to appropriate reviewers.
- Reach out to the client for any problems identified in the cases for review.
- Adhere to Utilization Review Accreditation Commission (URAC), jurisdictional, and/or established MediCall best practice UM time frames, as appropriate.
- Adhere to federal, state, URAC, client, and established MediCall best practice WCUM time frames, as appropriate.
- Develop a complete understanding of the Medical management Procedures.
- Perform medical review assessment (MRA) on utilization of health services (eg healthcare plans, workers compensation products etc) in an accurate, efficient and timely manner while ensuring compliance with utilization management regulations and adherence to state and federal mandates.
- Provide succinct negotiable points based on the submitted medical records that identify necessary medical treatment, casually related care, response or lack of response to treatment, etc.
- Identify missing records and information that are necessary in the completion of the medical review assessment.
- Adhere to Department of Labor, state and company timeframe requirements.
- Coordinates physician reviewer referral as needed and follows up timely to obtain and deliver those results.
- Track status of all utilization management reviews in progress and follow up on all pending cases.
- Work closely with management team in the ongoing development and implementation of utilization management programs.
- Respond to inbound telephone calls pertaining to medical reviews in a timely manner, following clientestablished protocols.
- Process customer calls consistent with program specified strategies and customer satisfaction measurements to include but not limited to pr
