Collector

**Collector - Santa Ana, Costa Rica**

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a

Collector.

**Western Union powers your pursuit.**

We are looking for someone who would be part of Digital Collections Team as Collector responsible for assuring that team provides outstanding customer service in Western Union.

**Role Responsibilities**
- Directly contributes to ensure outstanding customer service quality levels, assuring execution of risk management measures, maintaining valid supporting documents for all transactions, providing research, root cause and recommendations to address gaps in delivering incumbent duties, investigating issues and providing resolutions.
- Provides leadership and direction in resolving issues, to be a point of contact for help to other collections colleagues.
- Help and support to Leadership regarding chargeback response and upload process to processor portals when required.
- Contribute and own specific collections processes, provide consistent visibility and challenge the current processes for better.
- To understand multiple Collections processes and desire to participate in process improvements.

**Role Requirements**
- Excellent English required, writing, and speaking.
- Advanced excel is a plus.
- 3 years of service industry or relevant experience is desired.
- Collections experience is desired.
- Strong Teamwork.
- Open for provide and receive feedback.
- Capacity to work under pressure.
- Ability to adapt quickly.
- Proactive personally and change agent mentality.
- Innovative mindset.
- Leadership Skills.
- Microsoft Office proficiency.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-Hybrid