Remote Care Specialist I

Encontrado en: beBee jobs CR - hace 1 semana

Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

MAIN RESPONSIBILITIES

• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.

• Documents patient and clinic system complaints by preparing Field Contact Reports (FCR's) and forwarding them to the Product Performance Group.

• Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.

• Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products.

• After-hours, "on call" support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.

• Consistently meets department's performance expectations

• Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.

• Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy.

• Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.

• Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Within the department, works with other employees to maintain adequate availability for customer support.

• Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required

EDUCATION

High School Degree

EXPERIENCE

+1 YEAR

Experience in a customer service, call center, product support, IT, telecommunications, or related role.

Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.

LANGUAGE

Fully bilingual (Spanish and English) / Required

PREFERRED QUALIFICATIONS AND EDUCATION

Experience in the biotech, bio-instruments or medical devices industries

Experience working in a broader enterprise/cross-division business unit model preferred.

SHIFT: Administrative

This position is office based

  • Remote Care Specialist I

    Encontrado en: beBee jobs CR - hace 2 semanas

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN RESPONSIBILITIES• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.• Documents patient and clinic system complaints by preparing Field...

  • Remote Care Specialist I

    hace 6 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott Production Remote Care Specialist I** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and...

  • Remote Care Specialist I

    Encontrado en: beBee S CR - hace 4 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About Abbott Production Remote Care Specialist IAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...

  • Remote Care Specialist I

    Encontrado en: beBee S CR - hace 3 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN RESPONSIBILITIES• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.• Documents patient and clinic system complaints by...

  • Remote Care Specialist I

    Encontrado en: beBee S CR - hace 2 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN RESPONSIBILITIES• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.• Documents patient and clinic system complaints by...

  • Remote Care Specialist

    Encontrado en: Whatjobs CR C2 - hace 3 días

    Alajuela, Costa Rica Talent Advisors A tiempo completo

    Objectives of the position: Some of our medical devices are provided with remote care capabilities in order to perform monitoring and follow-up patient data in real time. The Customer Care Specialist is the main point of contact to resolve any request related to those capabilities. The ideal candidate for this position is a respectful, friendly, flexible,...

  • Remote Care Specialist I(On Site)

    hace 4 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN PURPOSE OF ROLE Summarize the main purpose of the role. - Works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. - Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott...

  • Remote Care Specialist I

    Encontrado en: beBee S CR - hace 2 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN RESPONSIBILITIES•    Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.•    Documents patient and clinic...

  • Customer Service Telecommunication Specialist I

    Encontrado en: Talent CR S2 - hace 2 semanas

    Alajuela, Costa Rica Abbott A tiempo completo

    The Opportunity This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. As the Customer Service Telecommunication Specialist I, you’ll have the chance to...

  • Manufacturing Engineer I

    hace 1 semana

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Manufacturing Engineer I

    hace 7 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Manufacturing Engineer I

    hace 4 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Manufacturing Engineer I

    hace 6 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott Manufacturing Engineer I** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your...

  • Microbiologist I

    hace 3 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Quality Engineer I

    hace 1 semana

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Quality Engineer I

    hace 7 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Quality Engineer I

    hace 4 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Employee Relations Specialist I

    hace 17 horas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a...

  • Manufacturing Engineer I

    hace 3 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Production Supervisor I

    hace 1 semana

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **Production Supervisor I** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...

  • Supervisor Production I

    hace 7 días

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN PURPOSE OF ROLE Summarize the main purpose of the role. Individual contributor with comprehensive knowledge in the specific area. Ability to execute highly complex or specialised work. Knowledge acquired from several years of experience or specialist training in particular area. Works independently, applies standards yet adapts precedent and may...