Onsite Operator Supervisor

hace 2 semanas

San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
Typically supervises non-exempt individual contributors in single functional area.

Provides immediate supervision to a small tactical team of non-exempt employees engaged in supporting the day-to-day efforts of the department.

Employees are usually all direct reports. Requires mentoring and guidance on handling new situations. Escalates issues where known precedent has not been established.

_ Responsibilities:
_

  • Manage team primarily comprised of nonexempt employees or contingent workforce with welldefined, limited scope including directing daily work activities/priorities, people recruitment and development, and cost management.
  • Manage FPR activities for HP employees. Manage team and individual performance.
  • Role is primarily tactical in nature.
  • Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals).
  • May have input into budget.
  • Advise management and peers on matters of importance to direct area of responsibility.
  • May influence directionsetting in direct area of responsibility.
  • Resolve/monitor routine customer escalations, as appropriate.
  • Maintain existing customer relationships.

_ Education and Experience Required:
_

  • Bachelor's degree in Computer Science,
Engineering, Business, or related field or equivalent work experience.

  • Typically 4+ years of relevant experience.

_ Knowledge and Skills:
_

Typical skills include:
- (developing) Workforce management/development.
- (developing) Influencing Others.
- (developing) Customer/Vendor Management, escalation management, customer relationship-building.

  • General knowledge of Corporate capabilities and outsourcing industry norms.
- (developing) Business Analysis and Business Planning.
- (developing) Cost Management General Project Management.

  • General understanding of technology in direct responsibility.
- (developing) General understanding of related technologies.

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.


HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.


Our history:
HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive

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