IT Business Analyst

hace 2 semanas


San José, San José, Costa Rica Object Technology Solution A tiempo completo

OTSI

Object Technology Solutions, Inc) has an immediate opening for a IT Business Analyst.

IT BUSINESS ANALYST (COSTA RICA/MEXICO/URUGUAY)


Este rol profesional esta? enfocado en la Consultori?a funcional de CRM, responsable de la administracio?n e implementacio?n regional de CRM.

Trabajara? en estrecha colaboracio?n con los stakeholders para comprender los requisitos y necesidades comerciales de la organizacio?n.

Lograr soluciones optimas automatizando los procesos comerciales y de marketing, generando valor al a?rea ventas y la organizacio?n a trave?s de inteligencia de negocios y reporteri?a.


RESPONSIBILIDADES:

  • Administrar a nível regional la herramienta Microsoft Dynamics 365 Sales (CRM) en el entorno de Customer Engagement, velando por la estabilidad de la aplicacio?n y su buen funcionamiento.
  • Trabajar en estrecha colaboracio?n con los stakeholders.
  • Ejecutar talleres de disen?o, descubrimiento y capacitacio?n por implementacio?n de nuevas funcionalidades o procesos o actualizacio?n de conocimientos.
  • Disen?ar soluciones de Dynamics 365 Sales mediante la configuracio?n.
  • Responsable de implementar Dynamics 365 Sales y los mo?dulos en Dynamics 365 Customer Engagement.
  • Resolver y diagnosticar problemas.
  • Identificar, disen?ar, construir, probar e implementar soluciones relacionadas a
Microsoft Dynamics 365 Sales, asegurando y manteniendo la calidad.

  • Responsable de la gobernanza del CRM a nível regional, y con ello aplicar buenas pra?cticas y normas esta?ndares existentes en cuanto al disen?o de soluciones funcionales de sistemas, siguiendo siempre las poli?ticas de la compan?i?a, asi? como las reglas de segregacio?n de funciones.
  • Alto grado de conocimiento en la arquitectura funcional de soluciones en donde intervengan
diferentes aplicaciones.

  • Alto grado de destreza en la realizacio?n de documentacio?n de especificaciones funcionales.
  • Responsable de garantizar el proceso adecuado de control de calidad y pruebas UAT sobre nuevo requerimiento previo a publicar en produccio?n.
  • Apoyar en los cierres mensuales de las OpCos previa coordinacio?n con su jefe a cargo y en horarios a convenir.
  • Contribuye a completar los hitos asociados con proyectos especi?ficos.
  • Disponibilidad de viajes al exterior a las diferentes OpCos cuando se amerite, acorde a los itinerarios de las aeroli?neas ae?reas y a la asignacio?n de agendas.

CALIFICACIONES:

  • Mi?nimo Bachillerato Universitario en Ingenieri?a en Computacio?n e informa?tica/Industrial o carrera a fin/Administrador de empresas/Ventas/Marketing.
  • Mi?nimo 4 an?os de experiência en consultori?a y/o administracio?n funcional de CRM (Preferiblemente Dynamics 365 Sales Customer Engagement).
  • Experiência en implementaciones y administracio?n de CRM.
  • Experiência trabajando con metodologi?a Agile.
  • Certificaciones de Microsoft en plataformas y productos relacionados (Plus).
  • Manejo de los paquetes (Power BI, CPQ, Project) (Plus).

HABILIDADES:

  • Habilidades avanzadas de comunicacio?n (escrita y verbal) constante con altos ejecutivos de la compan?i?a incluyendo gerentes, directores y Clevel en espan?ol e ingle?s.
  • Habilidad para levantar requerimientos, asesorar y apoyar al cliente interno en las necesidades que se planteen.
  • Capacidad para crear documentos de especificaciones funcionales y de requerimientos, en un lenguaje funcional adecuado para un departamento te?cnico.
  • Habilidad para trabajar de forma independiente o autodirigido.
  • Habilidades de administracio?n de proyectos y priorizar mu?ltiples tareas y proyectos.
  • Modificar y ejecutar planes de proyectos complejos y participar en la implementacio?n del plan con poca direccio?n
  • Habilidad de dirigir reuniones relacionadas al puesto o bien de otros temas con la capacidad de realizar anotaciones y seguimiento.
  • Fuertes habilidades de comunicacio?n verbal y escrita, capacidad de escuchar atentamente y expresar ideas de forma clara y concisa
  • Habilidad para dar entrenamientos y hacerse entender fa?cilmente
  • Habilidad para el trabajo colaborativo, delegando y dando trazabilidad a las actividades con recursos internos y/o externos de la organizacio?n.
  • Excelentes habilidades de servicio al cliente.
  • Realiza investigaciones sobre mejores pra?cticas y tiene la capacidad de documentar adecuadamente las soluciones creadas.
  • Posee la capacidad de reconocer situaciones de conflicto y resolverlas; escalar las que no se pueden resolver.
  • Posee la capacidad de trabajar en un entorno de ritmo acelerado y cambiante.
  • Capacidad para trabajar bajo presio?n manteniendo siempre el adecuado auto control en momentos de estre?s que pueda provocar sus actividades diarias o relaciones con usuarios finales.
  • Tener una disposicio?n permanente y comprometida al trabajo en equipo.
  • Resolucio?n de Problemas
  • Habilidades de coordinacio?n y Planificacio?n.
  • Buena comunicacio?n y relaciones con grupos de trabajo
Please send your resume to

About us

Founded in 1999 and
  • IT Business Analyst

    hace 2 semanas


    San José, San José, Costa Rica INTEL A tiempo completo

    Do you want to be a part of an exciting new capability in Intel IT? We are implementing an IT Financial Management solution (aka TBM) to drive responsible consumption of IT solutions and enable IT to act as a trusted advisor to Intel's Business Units. In this role you will partner with IT leaders to develop and deliver analysis and drive optimization of IT...


  • San José, San José, Costa Rica EX2 Outcoding A tiempo completo

    Become an Outcoder as an IT Operations AnalystWe are seeking an energetic IT Operations Analyst to join our team at Outcoding. This position plays a crucial role in ensuring the seamless operation and accessibility of our IT services, directly contributing to our goal of providing top-notch software solutions. You will work alongside a dynamic team focused...

  • IT GRC Operations Analyst

    hace 2 semanas


    San José, San José, Costa Rica Precision Medicine Group A tiempo completo

    Are you an experienced IT Utility player who can work across different business and functional units supporting governance and risk? Are you a strong communicator who can lead audit responses to both internal and external stakeholders – ensuring security, risk and regulation policies are documented and explainable? Our Corporate IT team is hiring an IT...

  • IT Grc Operations Analyst

    hace 2 semanas


    San José, San José, Costa Rica Precision Medicine Group A tiempo completo

    Are you an experienced IT Utility player who can work across different business and functional units supporting governance and risk? Are you a strong communicator who can lead audit responses to both internal and external stakeholders - ensuring security, risk and regulation policies are documented and explainable? Our Corporate IT team is hiring an IT...


  • San José, San José, Costa Rica EX2 Outcoding A tiempo completo

    Become an Outcoder as an AS400 IT Operations AnalystWe seek an enthusiastic IT Operations Analyst to join our dynamic team at Outcoding. This role is critical to ensuring our IT services' smooth operation and availability, contributing directly to our mission of delivering high-quality software solutions. You will be part of a vibrant team working on...

  • IT Analyst

    hace 2 semanas


    San José, San José, Costa Rica GreatFit Talent Recruitment A tiempo completo

    The IT Operations Analyst needs to understand change management procedures, access request requirements, and be fluent in English and Spanish.This is for a three (3) month contract, potentially renewable for an additional three (3) months.Job Types: Temporary, ContractContract length: 3 monthsPay: ₡8, ₡11,800.00 per hourApplication Deadline:...

  • Business Systems Analyst

    hace 2 semanas


    San José, San José, Costa Rica Praxis A tiempo completo

    PRAXIS is a leading company that seeks to strengthen companies through the use of specialized methodologies and tools and with a focus on consulting, integration, outsourcing, and systems development.Business Systems Analyst Job DescriptionCisco Meraki seeks a skilled Business Systems Analyst to join our team. You'll configure systems, design processes, and...


  • San José, San José, Costa Rica AstraZeneca A tiempo completo

    IT Finance Support AnalystLocation: Warsaw/Kuala Lumpur-Malaysia/San Jose-Costa Rica***Hybrid model: 3 days per week from the officeEnabling Units IT / Finance Engagement TeamGFS Warsaw, PolandGFS Kuala Lumpur, MalaysiaGFS San Jose, Costa RicaThe UK (Cambridge & Manchester)As part of this team you will be able to learn how the planning, management and...

  • Business Analyst

    hace 2 semanas


    San José, San José, Costa Rica EX2 Outcoding A tiempo completo

    Become an Outcoder as a Business Analyst.As a Business Analyst specializing in business transformation, you will be an integral part of our dynamic team, leading strategic initiatives within the Financial Services sector. You will drive digital transformation projects aimed at optimizing business processes, enhancing user experiences, and revolutionizing...

  • Senior IT Analyst

    hace 2 semanas


    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a...

  • IT Change Analyst

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.A qualified IT Change Analyst will partner with the Change Process Owner and other change managers to ensure teams are aligned with the global...

  • IT Business Analyst I

    hace 2 semanas


    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica Emerson A tiempo completo

    AS A BUSINESS ANALYST, YOU WILL:Define future business processes around Oracle Finance modules. Educate business users Provide guidance in data preparation and migration Work with Oracle Technical Support on SR resolution.WHO YOU ARE?You display a can-do attitude in good and bad times. You partner with others to get work done. You deal constructively with...

  • Senior IT Analyst

    hace 2 semanas


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    Company DescriptionAbout the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...

  • Business Analyst

    hace 2 semanas


    San José, San José, Costa Rica Hitachi Solutions LtdHitachi Solutions Ltd A tiempo completo

    Company DescriptionHitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting edge cloud solutions to help our clients innovative across their entire business. Our firm develops the business services and technology powering some of the products you use every day - and is closely aligned with Microsoft...

  • IT ERP Analyst

    hace 2 semanas


    San José, San José, Costa Rica INTEL A tiempo completo

    Intel is an industry leader and a catalyst for technology innovation and products that revolutionize the way we live. Our purpose is to create world-changing technology that improves the life of every person on the planet. Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing...

  • Senior Business Analyst

    hace 2 semanas


    San José, San José, Costa Rica AstraZeneca A tiempo completo

    The role will report to the TP Manager (TP Lead) who is overall responsible for delivering approx. 100 local files per year against the agreed calendar with Group Tax.The TP analyst will prepare transfer price files directly with the GFS TP Manager and the market controller facilitating the conversations required to align and agree the transfer price local...

  • Business Analyst

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business disciplines or equivalent experience Experience using AWS technologies such as Redshift, S3, EC2, EMR and data pipelines Proficiency with data querying or modeling technique with SQL and Python Experience with...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years of tax, finance or a related analytical field experience Bachelor's degree Experience defining requirements and using data and metrics to draw business insights Experience with Excel Experience with SQLWithin Amazon, the Selling Partner Risk team launches products and services that detect and prevent abuse on our store before it impacts a customer....

  • IT Business Manager

    hace 2 semanas


    San José, San José, Costa Rica VS-Staffing A tiempo completo

    Job Description - IT Business ManagerTitle:IT Business ManagerLocation:Remote, based in Costa RicaJob Overview:Our company is seeking a Business Manager to play a crucial role in enhancing our operational efficiency and project execution. This individual will bridge the gap between project management and operational support, ensuring that all projects align...