Business Support Analyst

hace 3 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Duties and Responsibilities

  • Support business continuity for different functional departments while supporting continuous improvement.
  • Seasonally execute tasks of other operational areas such as Purchasing and logistics, Planning, Customer Service, Data Entry to achieve their deliverables while increasing efficiency and productivity.
  • Identify improvement actions by analyzing problems using different continuous improvement tools and methodologies
  • Create processes mapping and develop procedures.
  • Develop tools such as SharePoint pages, Power Bi Dashboards, Power apps, in support of continuous improvement ideas' execution.
  • Monitor continuous improvement projects
  • Assess continuous improvement ideas received by Emerson employees
  • Monitor progress of ongoing continuous improvement projects
  • Gather and properly maintain documentation of continuous improvement projects and results obtained.
  • Audit the efficiency and monitor metrics of implemented improvement ideas.
  • Support Operational Excellence Culture development
  • Maintain different metrics and reports
  • Conduct basic and/or intermediate training on different continuous improvement and operational excellence concepts, tools, and methodologies.

Qualifications

  • Last year or bachelor's degree in Business Administration, Industrial Engineering, or Finance.
  • From 6 months to one year in any of this fields are a plus:
  • Purchasing and logistics
  • Planning
  • Customer Service
  • Data Entry
  • Knowledge in continuous improvement tools: streamlining processes, waste walks, kaizen events, Ishikawa diagrams, impacteffort charts, 5 whys, PCDA and DMAIC methodologies.
  • Passion for operational excellence with a commitment to delighting customer
  • Ability to interact and communicate effectively, orally & in writing, with all levels of management.
  • Excellent computer skills, especially Microsoft Word, Power Point and Excel. (Power apps, Power BI and SharePoint will be a plus).
  • English Proficiency (B1) Required
  • Ability to handle multiple priorities
  • Yellow / Green Belt Lean Six Sigma, Scrum or Agile certification are a plus.

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