IT Azure Senior Cloud Engineer

hace 2 semanas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo

WHAT YOU'LL DO:

  • Provide friendly and personable support to the Marketing & business and technical teams by handling escalated incidents, requests, and inquiries.
  • Provide guidance and best practices aligned with industry and BCG practices on Azure assets and virtual infrastructure.
  • Engage with key IT teams outside of the Global Marketing team. I.E. Security, IAM, and architecture.
  • Assist in opening and working on support issues Marketing technical teams and assigned Microsoft team.
  • Create and maintain system administration documentation (knowledge base), execute training as needed, and collaborate on identifying platform enhancements.
  • Provide innovative ideas and solutions to enhance reliability, performance, and administration efficiency.

YOU'RE GOOD AT:

To be successful in this role, the individual must have following personal attributes:

  • Ability to think on your feet and seek solutions to complex issues by collaborating with the team and having a strong growth mindset.
  • The ability to understand and represent the technical aspects of the systems and to be able to convey this to those who may not be technical savvy, internal IT teams or thirdparty vendors.
  • Solid customer service and the desire to ensure the customers' satisfaction by providing timely solutions.
  • Time management with the skill to effectively manage time and priorities among a globally diverse team
  • Strong communication skills to be able to articulate and engage in conversations about complex technical and process related topics.
  • Practicing patience and empathy towards end users and the teams.

YOU BRING (EXPERIENCE & QUALIFICATIONS):

To be successful in this role, the individual must have the following technical and functional skills:

  • A Bachelor's university degree minimum
  • At least 2 years of Microsoft Azure experience as an administrator or a solution architect.
  • 35 years of experience and knowledge with adjacent technology areas, including Networking, Security, IAM, Management, and monitoring.
  • Experience with the Power Platform, Microsoft 365 apps and CI/CD (Azure DevOps or GitHub Actions) is an advantage.
  • Experience working within a complex matrixstructured organization is an advantage (Professional Services).
  • Knowledge and experience of working in an Agile environment

YOU'LL WORK WITH:


This individual will be a part of the Global Marketing IT team, BCG Cloud administrators and Development, and marketing product & program managers.


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