Service Delivery Manager

hace 3 semanas

San Antonio, Belén, Costa Rica Stryker A tiempo completo

Why join Stryker?

We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Know someone at Stryker?

Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program

Who we Want:

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.Motivated product launchers. People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.

What you will do:

Translate and communicate with business stakeholders, transition projects from build to operations team. Take full accountability for stability and security of Analytics products. Manage Application services vendors and ensure they are providing optimum service. Handle escalations and communication to ensure stakeholders are well informed. Take the accountability of L2 and L3 level support for Analytics products. Onboard Analytics applications in current landscape for Mergers and Acquisitions. Understand and ensure data privacy laws and ensure adequate adherences.

What you need:

At least 13 years of experience in production support, Service delivery and change management. Experience in supporting ETL/ELT/data pipelines, Business Intelligence, Advanced Data Analytics, Data Warehouse/lake housesolutions architecture. Experience in Microsoft Azure stack, data architecture, data modelling & visualization. Experience current / or prior hands hands-on in the following technologies Azure stack, Power BI, Data science related tech stack, Oracle Azure Synapse Analytics including Data Factory, SQL & spark pool, Power BI, Azure DevOps Understanding architecture best practices in designing, building and maintaining scalable distributed data processing solutions, performance, DevOps, TDD and having an eye for automation. Understanding of functionalities like Identity Management, Security, Data Governance, Devops, Operations on Azure Platform. Knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements preferred Experience working with executive business stakeholders is required. Proficient in productivity technologies, Excel, PowerPoint, Share Point, visual analytic tools Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control. Experience documenting complex processes and presenting them in a clear and understandable format is required. Experience in understanding, evaluating, and recommending changes to business processes are required. The expertise in Agile Development methodologies preferred Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Demonstrated experience leading service operations and service delivery (build) teams.

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at

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