Cybersecurity Engineer I

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Duties and Responsibilities

  • Provide technical support for PWCS and Ovation software & hardware products.
  • Foster a positive environment for work and professional growth.
  • Work as a team player within the CCE to address basic customer cybersecurity questions and technical issues, and basic Ovation related inquiries.
  • Maintain or improve customer satisfaction through group and individual effort.
  • Manage and prioritize call records and workload; maintain accurate documentation of all support by utilizing the SMS database and other tools.
  • Coordinate technical support processes and call escalation between various support organizations.
  • Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
  • Perform base customer support activities as needed, including:
  • Start-up and DCS commissioning at customer locations
  • Consulting and assisting customers in development of cybersecurity plans and/or programs
  • Providing NERC CIP compliance support services
  • Performing vulnerability assessments on customer's control systems
  • Developing assessment reports and suggesting mitigation/remediation strategies
  • Implementing recommended mitigation/remediation strategies
  • Developing Emerson's cybersecurity best practices and whitepapers related to security solutions
  • Installation, configuration and tuning of Ovation cybersecurity solutions
  • Continually and proactively increase one's technical capabilities, growing and establishing higher levels of expertise.
  • Maintain product equipment, support labs, and group capital equipment.
  • Help to enhance the value of the Cybersecurity Center of Excellence by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).

Qualifications

  • The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
  • Knowledge of Ovation, and PWS cybersecurity solutions is desirable.
  • The position requires an advanced level of English [B2] (additional languages are advantageous).
  • Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer related issues).
  • The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
  • The ability to work effectively with internal and external customers is essential.

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