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Kyc Operations Group Manager
hace 2 semanas
KYC Operations Group Manager is a senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team.
The overall objective is to use cross-functional knowledge to lead the Costa Rica PBWM AML/KYC team to achieve operational goals and maximizebusiness impact. This role will manage operational planning and performance and is expected to perform
all applicable management tasks for internal KYC (Know Your Client) program at PBWM Costa Rica Citi Team.
Responsibilities:
Ensure that an end-to-end process assessment is conducted to analyze and determine full impact to volume, capacity as well as procedure alignment, etc.
Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g.,performance evaluations, hiring and disciplinary actions).
Effectively supervise the activity of others and create accountability with those who fail to maintain these standards related to end-to-end account blocking drivers as well as client impact assessments.
Represent Know Your Client (KYC) Costa Rica team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance, and operations to provide transparency on initiatives as well as key business partners i.e., Wealth Advisors, Regional Business heads, Legal; etc.
Oversight of KYC reviews and associated due diligence with a focus on continuous improvement, partnering and communicating with other areas of the business.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and asset associated with Wealth portfolio client relationship.
Effectively manage and lead the team by demonstrating the core pillars of communication, driving consistency across, developing the team, sharing best practices, championing change, looking for ways to simplify and increase recognition by highlighting the team's successes
Production and Quality Management - drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency, a key component to deliver will be owning scorecard and metric accountability, creating a strategic and consistent roadmap that supports overall processes and excellent communication both vertically and horizontally
Responsibilities including but not limited to overall VOE, R&R, Talent development, talent acquisition/retention etc.
Assume SR Business Unit CSC CR AML Compliance/Control functional responsibilities that may include but are not limited to: Comply with monitoring and control requirements towards the CSC CR Risk and Control, with the purpose of maintaining standardized reporting alignment, transparency, and collaboration with local management.
Comply with site requirements to liaise with other support groups, such as Citi Realty Services (CRS), Business Travel & Services (BTSS), Citi Security and Investigative Services (CSIS), Citi Technology Infrastructure (CTI), etc.
Adhere to Costa Rica local polices for all employees and staff of the CSC CR Units (i.e.,CSC CR Units are required to provide timely indication of exit/ downsizing plans and, in such case, clarity on sending business' responsibilities/liabilities to customers, employees and regulatory authorities).
It is the responsibility of all the Business and Functional Units to escalate on a timely basis any situations or potential issues that may impact the CSC or the local Franchise overall in accordance with the escalation policy.
Qualifications:
- 10+ years' experience in a related role with extensive experience in Financial Services business, functional and people management. AML/KYC experience preferred.
- Anti-Money Laundering (AML) Certification is a plus
- 10+ years' experience managing managers or large operations teams
- Ability to analyze a process and recommend ways to improve
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