Process Improvement Engineer

hace 2 semanas


San José, San José, Costa Rica Equifax A tiempo completo

In this role you will recommend and implement improvements in processes to generate efficiencies based on the findings previously identified.

_

What you'll do:

  • Implement and manage complex process improvement strategic and/or tactical initiatives in the business units, and/or center of excellence or across departments using improvement process techniques.
  • Build customer relationships and support establishment and communication of the continuous improvement philosophy and quality culture.
  • Develop and execute continuous improvement plans in order to support functional, departmental, and/or company's strategies.
  • Proactively work with others to develop and implement actions that improve the capability of people and processes within the organizations.
  • Facilitate the deployment of process improvement tools, processes, etc.
  • Present solutions to have the greatest impact on revenue and client satisfaction.
  • Collaborate with the analysis and resolution of audit findings.
  • Analyze data in detail to drive continuous improvement initiatives.
  • Develop, implement, communicate and maintain governance policies and procedures.
  • Design and document new processes outlining their scope, steps, actors, system, inputs, among others.

What experience you need:

  • University degree in Industrial Engineering or related field
  • 1+ years of experience with
    ServiceNow
  • 2+ years of
    process improvement experience **in the service industry
  • Proficient English oral and written (B2 or above)

What could set you apart:

  • Asset Management and Configuration Management (CMDB) experience.
  • ITIL Certification.
  • Six Sigma Green Belt or Black Belt Certification.
  • Experience creating reports and dashboards in ServiceNow.
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