Ortho Consult

About Straumann Group

Headquartered in Basel, Switzerland, the Straumann Group is a global leader in tooth replacement and orthodontic solutions that creates smiles and restores confidence.

For more than six decades, we have been stretching the limits, entering new fields, and creating opportunities to make patients' lives better.

We are the leading independent player in our industry. From the first Dental Implant in 1974 to the latest Digital Solution - we do things different than others.

We deliver innovation based on evidence.

This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.

WeChangeDentistry every day - and want you to be a part of it

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Pay is in Colon_**
Summary of Position:The Ortho Consult will work cross-functionally to deliver an excellent clinical customer experience for all CC Providers. On this role you will provide clinical guidance to DTP Designers in the process of preparing digital treatment planning for patients, providing in-house clinical guidance and support as well as clinical customer support.

Essential functions and duties:

To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide clinical support to treatment planning to DTP designers
• Review and evaluate cases, provide clinical guidance, and make decisions on possible treatment solutions in consultation with field clinical advisor, TSM or providers
• Be responsible for managing treatment quality monitoring and clinical profiling in assigned team
• Help to investigate causes of failure during the treatment process and evaluate rejected treatments to determine root cause
• Investigate and analyze Clinicalrelated customer inquiries, and complaints
• Provide support to customer situations and take their issues/concerns/complaints to completion
• Manage clinical communication with internal and external stakeholders
• In conjunction with other Orthodontic staff in the company, implement corrective action as it relates to clinical policy
• Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements
• Collaborate in clinical training at all levels (Internal Pakistan.)
• Be part of the effective fulfillment of objectives, KPIs and deadlines assigned to CC DPS
• Manage product safety reports by working with regulatory and quality assurance teams and propose ideas to improve product safety
• Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals
• Support DPS or company projects and improvement efforts
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role.

• College graduate in Dentistry (Dental or Orthodontics)
• 1 year of experience in a dental practice or relative field is preferred
• Experience in Customer relations in Medical/dental areas preferred
• Good knowledge of basic computer operations and Microsoft Office tools
• Experience with CAD-CAM software is an advantage
• Ability to read, analyze, and interpret common scientific and technical journals and legal documents
• Working with mínimal supervision, in a performance oriented, fastpaced environment
• Must be able to multitask and able to handle stressful situations while giving high quality service
• Being a Selflearner, have a professional outgoing personality, positivity, and patience
• Requires the ability for effectively communicate in both oral and written form with all levels of the organization.
• Advanced presentation skills
• Fluent in English, both written and spoken
• Willing to travel

Key Attributes

• Resourceful and Handson: An energetic, resourceful, agile, and handson individual who operates effectively with minimum direction and pursues objectives and works to deliver against goals relentlessly; able to get to the heart of issues rapidly and act decisively
• Team Player: From a basis of strong selfawareness, excellent interpersonal skills; fosters teamfirst mentality and shares wins and successes; creates an open and transparent environment in which individuals can team together to drive optimal outcomes
• Resultsdriven: Brings a fire in the belly and is counted on to meet or exceed commitments on time, every time; has a genuine passion for patient outcomes and quality
• Collaborative Relationshipbuilder: Able to build deep relationships with key internal and external st

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