Deal Operations Specialist, Costa Rica

hace 2 semanas


San José, San José, Costa Rica Smartsheet A tiempo completo
Smartsheet is looking for a Deal Operations Specialist to support the sales teams throughout the sales cycle.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.

Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Manager of Deal Operations in Costa Rica.

You Will:

  • Support all sales teams throughout the complete sales cycle to meet customer needs
  • Review contracts and order paperwork for completeness and accuracy
  • Create custom order forms and give guidance on complex deal structures and escalate specialized issues to appropriate partners for resolution and approval
  • Quickly learn and master the quoting process
  • Coordinate deal reviews with sales; support training, development, and compliance with operational policies
  • Manage the daily deal approval process
  • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
  • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
  • Assist with the reconciliation of multiple transactions and other contract related adjustments
  • Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)
  • Support our sales team to resolve inquiries throughout the sales process.

You Have:

  • 2+ years of experience with Order Management, Sales Ops, Contracts or Deal Desk
  • 1+ years experience in a multinational or shared service center environment
  • Ability to ensure order detail and documentation is updated and entered in the system
  • Familiarity with financial or revenue recognition principles and contracting guidelines
  • Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY
  • Ability to thrive in a fastpaced, evolving, highgrowth environment; ability to execute on new processes
  • Ability to problem solve and work cross departmentally with multiple stakeholder
  • Communicates clear and effectively to various situations and audiences
  • B2+ English proficiency

Perks & Benefits:

  • Fully paid Health & Life insurance for fulltime employees and family members
  • Monthly stipend to support your work and productivity
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.

We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, Germany, and Australia.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

BI-Remote

LI-Remote

  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Senior Deal Desk Specialist to join our Finance Operations team supporting the Global Sales and Finance Operations teams with facilitation of deals through the Quote to Cash sales cycle. You will work with essential partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    The Senior Fulfillment Operations Specialist is responsible for the timely and accurate review and processing of Smartsheet customer orders and across our global organization. You will ensure the accuracy, quality, and completeness of customer orders and invoices.In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve...

  • Operations Deal Manager

    hace 2 semanas


    San José, San José, Costa Rica Microsoft A tiempo completo

    Operations Service Center, within Microsoft Business Operations, provides support for Volume Licensing, Industry Solutions and Unified customers to transact with Microsoft. We are accountable to drive and execute by pursuing process efficiency, timeliness, quality, and compliance, all while providing world class customer experience. We are looking for team...


  • San José, San José, Costa Rica Ventura TRAVEL A tiempo completo

    Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person As the Operations team, our mission is to ensure smooth operations by providing outstanding quality of service and delivering prompt and accurate answer to stakeholders.As our Costa Rica Ground Operations Specialist, you will be responsible for...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle.In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan,...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan,...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle. In , Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan,...


  • San José, San José, Costa Rica CRG Solutions A tiempo completo

    West Monroe is seeking a Talent Management Operations Specialist for our Talent Management team to support business partnership and deliver best-in-class solutions. This role is located in Costa Rica and will provide talent support in Costa Rica and for Practices globally.In this role, you will be responsible for providing daily operational support in the...


  • San José, San José, Costa Rica DJI Costa Rica A tiempo completo

    Coordinador de ventas Costa Rica Vacante Fresca:DJI Costa RicaPublicado el: ,por DJI Costa Rica.Descripción de la Empresa: Drones.ACERCA DE LA VACANTEFunciones del PuestoResponsable de planificar, dirigir, controlar, administrar y analizar todas las actividades relacionadas a la marca en Costa Rica, además de la gestión y ejecución de procesos...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation...


  • San José, San José, Costa Rica Ventura TRAVEL A tiempo completo

    Join us at Ventura TRAVEL - a group of specialized travel brands based in Germany that unleash the adventurer in every person PURAVENTURA offers authentic, innovative, and sustainable travel experiences in Central America (Mexico, Guatemala, Costa Rica and Panama). We want our customers to enjoy the beauty of the continent while experiencing unique and...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Fulfillment Operations Supervisor. Our team is responsible for overseeing day to day operations of Smartsheet's processing order downgrades, upgrades and activations. You will supervise the Fulfillment Operations team with the goal of providing timely processing and fulfillment of all Smartsheet sales assisted subscription...

  • Policy Risk Specialist

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. Fluency in Spanish, English, and one of the following: Swedish, Danish or Norwegian. Proven ability to exercise judgment when policies are not well defined. High level of integrity and discretion to handle...

  • Policy Risk Specialist

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. Fluency in Spanish, English, and Italian. Proven ability to exercise judgment when policies are not well defined. High level of integrity and discretion to handle confidential information. Demonstrated...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    High School diploma. 6+ months of working experience in corporate customer service, backoffice or contact center corporate environments. B2 English proficiency. B2 French proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV's must be submitted in English as our recruitment team works in several jurisdictions. High School diploma. 2+ year(s) of working experience in corporate customer service, backoffice or contact center corporate environments. B2 English proficiency....


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    2+ years of program or project management experience Strong organization skills and attention to detail Comfortable managing multiple responsibilities in a fastpaced environment Excellent verbal and written communication skills Language requirements (English)The Seller University team is seeking a detail-oriented Program Operations Specialist (L4) to help...

  • Deal Desk Associate

    hace 2 semanas


    San José, San José, Costa Rica cloudpay A tiempo completo

    A vital component of our expanding sales support function, facilitating the contracting process for new customers.Daily Duties and Main Responsibilities will include:Generate new business contract packs Act as gatekeeper to team inbox and manage tickets related to sales operations support requests for new business transactions Monitor the release and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Are you passionate about helping Amazon Strive to Be Earth's Best Employer? Are you seeking an opportunity to partner with others to develop new services for Amazonians at scale? Are you energized by financial analysis and complex arrangements and excited to look for new ways to do business and drive costs down? If so, Disability & Leave Services (DLS) is...

  • Cpfr Costa Rica

    hace 2 semanas


    San José, San José, Costa Rica Colgate-Palmolive A tiempo completo

    Ningún apoyo económico por reubicación San Jose, San Jose, Costa RicaFunciones y responsabilidades: Garantizar níveles adecuados de inventario en anaquel, para satisfacer las necesidades del consumidor, trabajando colaborativamente con el cliente y equipos de trabajo internos de CP. Diseñar e implementar controles de KPI's en conjunto con el cliente y...