Process Engineer

hace 2 semanas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

What you'll do

  • Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.
  • Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.
  • Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.
  • Describe the current state of a process (asis) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.
  • Periodically evaluate existing metrics and KPIs and propose new ones as required.
  • Lead the implementation of proposed solutions by coordinating with business and technical teams.
  • Track the benefits realization of process improvement initiatives.
  • Report process improvement outcomes to stakeholders regularly.

What experience you need

  • University degree in Industrial Engineering
  • Proficient in English oral and written (B2 Belt)
  • 6+ months of working experience and understanding of process improvement techniques applicable to the service industry.
  • 6+ months of working with Lean Six Sigma methodology and statistical analysis.

What could set you apart

  • Green Belt or Black Belt certification
  • Scrum Certification
  • Knowledge about RPA and Artificial Intelligence
  • Experience with the Design of Experiments

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