Engineer
hace 2 semanas
Team
The ServiceNow Platform Administration team in our Digital Technology Operations department is a group of talented individuals who work closely with application developers, product owners, internal users, and stakeholders to maintain critical ServiceNow platforms.
Responsibilities
We are looking for an engineer to carry out platform administration tasks such as supporting stakeholders, troubleshooting issues, providing training, and handling requests while emphasizing service quality, collaboration, and continuous improvement. Additionally, tasks include upgrades, deployments, security measures, project planning, and managing sub-production environments.
What you will do in this role:
- Manage production/sub-production environments, configurations, integrations, and admin tasks.
- Analyze incidents to identify and solve application and system issues efficiently.
- Assist in troubleshooting integration and user management problems by reviewing logs.
- Create procedures and scripts for monitoring and automating processes.
- Collaborate with product engineering and support teams for issue resolution.
- Maintain system documentation and share best practices.
- Participate in weekend activities and on-call coverage when necessary.
Requirements:
- Bachelor's degree in computer science or related field with 3+ years of IT experience.
- Excellent communication and presentation skills for technical and non-technical audiences.
- Strong analytical and problem-solving skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Deep understanding of technology platforms, especially web applications.
- Experience in ServiceNow platform administration.
- Knowledge of JavaScript, web services, SOAP, Java, SQL, and LINUX.
- Experience with application logs and preferably Splunk.
- Familiarity with ITIL framework or ITIL-based environments.
ServiceNow is an Equal Employment Opportunity Employer. All candidates will be considered without regard to various factors such as race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
ServiceNow advocates for flexibility and trust in the remote work setup. Discover our work personas: flexible, remote, and office-based.
If you need an accommodation for the application process, contact us directly.
For roles involving access to export-controlled technical data, individuals may require U.S. Government approval.
Beware of fraudulent job postings. Only trust official ServiceNow career opportunities.
Job posting rights reserved. Fortune and Fortune Media IP Limited are not affiliated with ServiceNow or endorse its products/services.
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