![ServiceNow](https://contents.bebee.com/companies/cr/servicenow/avatar-DsSHk.png)
Staff Performance and Reliability Support Engineer
hace 2 semanas
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.
We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.
By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Job Description What you get to do in this role**:
The Staff Performance and Reliability Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform.
This role will include a mix of pro-active work as well as tactical engagement on critical issues. You will focus on supporting our platform as issues arise. Performance and Reliability Support Engineer is part of the team responsible for stability, reliability and accessibility of customer instances.This role will work with other internal teams to ensure customer instances are performant and have the right capacity to support customer's use cases.
This includes being the last point of escalation within the technical support department using his/her experience in software development, systems engineering and networking to proactively prevent repeatable issues.
We are looking for individuals who are able to successfully diagnose the entire technology stack, from the front-end to the backend, to determine where to start troubleshooting an issue.
The Staff Performance and Reliability Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
OpportunityQualifications To be successful in this role you have**:
In order to be successful in this role, we need someone who has:
- Demonstrated fluid ability to troubleshoot difficult technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Wellbuilt experience in several development projects coding in Java language
- Handson experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Uncompromising attention to detail
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with highvalue customer administrators and developers
- Excellent time management skills
- Consistent ability to work evenings and weekends
- Must have proficiency in Portuguese, English, and Spanish is required, encompassing fluent abilities in reading, writing, and speaking
- Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Personal commitment to quality and customer service
- Ability to multitask and efficiently manage case backlog
- Should be a team player working efficiently in a collaborative environment
- Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, of business processes and customer needs in a timely manner.
The following additional skills are preferred but not required:
- A fundamental understanding of IT service management and the ITIL business process
- Exposure to communicating technical issues at different levels of the organization
- Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced objectoriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bidirectional, automated integration between two systems
- TCP/IP, Networking knowl
-
Staff Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Site Reliability Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Sr Site Reliability Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Encora A tiempo completoOur company:Encora is a global Software and Digital Engineering company that helps businesses overcome the Software Engineering Talent shortage and provides next-gen services such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We have 11 global offices and 36 innovation labs.Our Software Engineering...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoWhat you get to do in this role:The Technical Support Engineer plays a crucial role in a global team, providing technical guidance to customers in resolving critical issues swiftly and effectively. Customer satisfaction is the top priority in our support efforts. ServiceNow relies on the support engineering team for the success of our customers and the...
-
staff electronic and automation engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completoAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new...
-
Site Reliability Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Site Reliability Engineering Professional
hace 4 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Arcsight Support Engineer Tier Ii
hace 2 semanas
San Francisco, Heredia, Costa Rica Micro Focus A tiempo completoAbout Micro FocusAbout or TeamMicro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our ArcSight...
-
Data and Analytics Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica SGF Global A tiempo completoData and Analytics Engineer (Hybrid)**Heredia, Costa RicaSGF Global is looking for a Data and Analytics Engineer, for IT enterprise in Heredia, Costa Rica.Requirements: Bachelor's degree in a related field or equivalent experience Confirmed skills of enabling data content for reporting or analytics solutions Experience in Power BI to built complex solutions...
-
Site Reliability Engineering Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Site Reliability Engineering Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Site Reliability Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAs a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will...
-
Engineer Ii, Supplier Quality
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoEngineer II, Supplier Quality: Remote Eligible: Hybrid Onsite Location(s): Heredia, H, CRAdditional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...
-
Staff Accountant
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Staff Accountant position reports to the Accounting Supervisor. The position performs various seniorand mid-level accounting tasks on a daily and monthly basis, including processing of journal entries,support to the month-end close, key account reconciliations, bank reconciliations, and support to thereporting package. The following is a...
-
Engineer Ii, Supplier
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoEngineer II, Supplier: Remote Eligible: Hybrid Onsite Location(s): Heredia, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of...
-
Systems/software Engineer Vii
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoSystems/Software Engineer VIIThis role has been designated as 'Office', which means you will primarily work from an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.The Finance team at HPE provides...
-
Staff Accountant
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Staff Accountant position reports to the Accounting Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. The following is a...
-
Senior Site Reliability Engineer Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionThe IBM Software is seeking a talented and motivated SRE Manager professional to lead and manage a team of engineers focused on a global Cloud Platform solution servicing multiple IBM offering.Your Role and Responsibilities Manage and lead a team of SRE engineers. This involves hiring, training, and mentoring team members, assigning tasks,...
-
Data Engineer and Business Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica NTT DATA A tiempo completoReq ID: 248594We are currently seeking a Data Engineer and Business Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Data Engineer Job DescriptionJOB PURPOSE AND IMPACTThe Data Engineer will design, build, and operate high performance data centric solutions utilizing the comprehensive big data capabilities for the company's data platform...
-
Technical Support Engineer
hace 4 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoCompany OverviewAt ServiceNow, our technology is all about making the world function smoothly for everyone, and it's our team that makes it happen. We work quickly because time is of the essence, and we come up with innovative solutions that set us apart. By being part of ServiceNow, you join a group of ambitious individuals who are always curious and...