Mdm Analyst

hace 2 semanas

San Antonio, Belén, Costa Rica Stryker Corporation A tiempo completo

Why join Stryker?:


Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.


Know someone at Stryker?:

Position summary:


The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system.

High level of accuracy and attention to detail is required.

Essential duties & responsibilities:
(detailed description)

  • Work with relevant stakeholders and processes to maintain corporate customer master database, including setup and maintenance of customer information within ERP system.
  • Work with crossdivisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.
  • Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.
  • Primary interaction with crossfunctional areas (such as field personnel, Finance, Compliance, etc.)
  • Understand and use available database and ERP systems required for work group.
  • Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.
  • Perform other duties as assigned.
  • Accuracy and attention to detail is critical for this position.
  • Support stakeholder SLA's and work to provide KPI's

Education & special trainings:

  • Bachelor's Degree in Accounting, Finance, Business, IS or related discipline
  • Fluent spoken and written English. Any other language is a plus
  • Must have excellent verbal and written interpersonal communications skills
  • Excellent analytical skills
  • Exceptional skills in applicable Microsoft software programs
  • Business Intelligence tools preferred (Microsoft reporting, PowerBi)
  • Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
  • Must be able to organize with the ability to prioritize work and keep accurate and detailed records
  • Must have excellent time management skills with the ability to use independent judgment effectively
  • Must be able to understand and work within complex interdivisional procedures and policies

Qualifications & experience:

  • 12 years maintaining master data records (customer master preferred)

Physical & mental requirements:

  • Ability to work well with crossfunctional teams and multitask
  • Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Computer or technical knowledge
  • Effective problemsolving skills
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