Lead Generation and Call Center Specialist

hace 1 mes


Costa Rica Straumann Group Teletrabajo Freelance A tiempo completo

Position Summary


Straumann CareStack
is an award-winning cloud-based practice management software trusted by over 1,500 dental practices to streamline their operations.


We are actively seeking a highly motivated and results-oriented individual to join our team as a Lead Generation and Call Center Specialist. In this pivotal role, you will be responsible for driving lead generation efforts, qualifying prospects, and engaging in outbound calls to foster relationships with potential clients. The ideal candidate will possess exceptional communication skills, a proactive approach to lead generation, and the ability to effectively convert leads into valuable opportunities.


Job Responsibilities


  • Lead Generation:
    • Utilize a diverse range of channels, including online research, social media platforms, and industry databases, to identify potential leads.
    • Develop and implement robust lead generation strategies to expand our client base.
    • Collaborate closely with marketing and sales teams to optimize lead generation efforts and achieve organizational targets.
  • Prospecting and Qualification:
    • Conduct outbound calls to engage leads and assess their fit based on predetermined criteria.
    • Gather relevant information about prospects’ needs, pain points, and decision-making processes.
    • Maintain meticulous records of lead interactions within our Customer Relationship Management (CRM) system.
  • Relationship Building:
    • Cultivate rapport and establish meaningful connections with prospects through effective communication and active listening.
    • Educate prospects about our suite of products and services, addressing any inquiries or concerns they may have.
    • Implement strategic follow-up procedures to maintain engagement and guide leads through the sales pipeline.
  • Sales Support:
    • Collaborate seamlessly with our sales team to schedule appointments, product demonstrations, or meetings with qualified leads.
    • Provide valuable insights and feedback derived from prospect interactions, contributing to the refinement of sales strategies and messaging.
    • Assist in creating and enhancing scripts, templates, and sales collateral for outbound communication.
  • Performance Tracking and Reporting:
    • Monitor and analyze key performance metrics, including call volume, lead conversion rates, and overall effectiveness.
    • Use data-driven insights to enhance performance, celebrate successes, and address areas for improvement.


Minimum Qualifications


  • Exceptional verbal and written communication skills
  • Proven experience in lead generation, prospecting, or related roles.
  • Familiarity with CRM systems and meticulous record-keeping.
  • Ability to build strong relationships and engage effectively with diverse audiences.
  • Analytical mindset with a keen eye for performance metrics.


Preferred Qualifications

  • Fluency in English language (spoken & written)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type:Full Time

Alternative Locations:Costa Rica : Heredia

Travel Percentage:0 - 10%

Requisition ID:12701


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