Analyst I Fin

About the role

Be part of a high performing, customer centric team within Global Business Services (GBS) providing one or more business services to Boston Scientific. Ensures consistency with global processes and maximizes operational efficiency.

You're Responsabilities include:

• Point of contact for internal & external customer queries and issues. 
• Helpdesk for P2P related questions across Purchasing, Accounts Payable, Vendor Master and myBuy enablement.
• Able to manage meetings so that users end the meeting feeling supported and that the issue is either solved or in process to be solved.
• Resolve phone and email queries / issues timely while maintaining high customer satisfaction.
• Able to meet customer expectations within SLA
• Solves problems for customers (internal and external)
• Is able to root cause problems to identify solutions and explain to the customer what are the options available.
• Knows, understand and follows policies and procedures.
• Knows and understand the procure to pay process (PTP)
• Partner across PTP service lines to root cause, resolve and mitigate

What we're looking for

• Advance student Academic background: Administration or finances.
• English level: 85% or above.
• Portuguese (desirable)
• Customer service experience
• Knowledge of SAP and ARIBA (desirable)has context menuCompose
• Please submit Resume in English

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