ServiceNow Application Developer

Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

- Troubleshoot any discovery issues identified by Network Engineer or Librarian.
- Onboard or help create any new discovery/parser/federated data source. Maintain discovery health.
- Responsibilities include custom application development and bug fixes related to improving the reliability and scalability of ServiceNow Platform ITOM application. Examples of previous projects includes implementing support for multiple databases, adding support for NoSQL as an alternative document store integrated into the platform, automated error detection and self-healing, instrumentation of the ServiceNow platform to provide new insight into performance problems.
- Builds transform maps to import external data sources and maintaining integrations.
- Develops ServiceNow Automations and building custom Orchestration (Workflow) activities. Build MID server builds, Service Mapping.
- Works on integration and coordinating with other ITSM process owners to ensure proper ITOM integrations.

Required Technical and Professional Expertise

- 5 years of ServiceNow experience.
- Deeply familiar with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
- Experience implementing Service Now modules, ongoing reliability testing, Service Mapping, MID server builds and integrations.
- Expertise with JavaScript, Jelly script, or PowerShell script.
- Experience working on ServiceNow Automations and building custom Orchestration (Workflow) activities.
- Experience coordinating with other ITSM process owners to ensure proper ITOM integrations.

Preferred Technical and Professional Expertise

- ITIL certification.
- ServiceNow ITOM certification.
- Experience with network routing and troubleshooting.
- Experience with trouble shooting discovery issues with known and unknown IPs and any network devices.
- Expert level knowledge on the ServiceNow core platform modules and applications.

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