Technical Support Professional Data and AI

hace 1 mes

Otro, Costa Rica IBM A tiempo completo
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Data and AI team is looking for an experienced
technical support engineer to join our team that is
supporting IBM leading data virtualisation capability
on a flexible multi cloud data platform. As part of this
team, you will have opportunity to work on supporting
our customers that are utilizing IBM Cloud Pak for
Data and IBM Cloud to build next generation of
intelligent data fabric.
Your responsibilities will include:
- Understanding, narrowing and defining the scope of
clients concerns in terms of stating the problem and
understanding its scope
- Managing client expectations and understanding the
nature of the issue in terms of technical impact and
pervasiveness
- Utilizing technical and negotiation skills and
collaborate with L3 / Dev to prioritize and diagnose
problems to resolution using problem
determination/problem analysis skills.
- Make timely, accurate and complete updates in case
information to document all activities relating to the
clients' reported problems (including issue severity,
business impact, troubleshooting actions taken and
planned, testing performed and resulting outcomes,
issue validation procedures and solutions given
- Communicating updates and action plans to
customer or IBM representative via the support portal,
phone and email as per response guidelines
- Recognize and minimize client impact by using
timely and appropriate escalation processes to
engage other Support teams.
- Adhere to the first response and case update
frequency SLA and continuously improve the
response and resolution time to maintain high
customer satisfaction. For Global Elite Program will
need to follow stricter SLAs
- Record and document each step of the problem-
solving effort including any interaction with the client.
- Sharing knowledge and expertise with the team and
with the clients, such as writing technotes etc.
- Ensuring that adequate amount of process is
followed. If applicable, recommends and implements
new or improvements to existing technical support
tools, procedures, and processes

Required Technical and Professional Expertise
Programming knowledge, Trobleshooting, Negotiation
skills. Linux, Databases, OpenSource Technologies,
Hadoop Distributions/ Big Data, SQL
2 years of relevant experience working with DBs,
knowledge of SQL engine, federation and query
optimization.
1 year of experience working with Linux environments
- Ability to multi-task in a fast-paced environment.
- Strong active listening skills and excellent written and
oral communications skills.
- This role will require working a shifted work week,
weekends and some public holidays as part of a global
worldwide support team

Preferred Technical and Professional Expertise
- 2 - 5 years of relevant experience as DBA/Backend
developer with strong knowledge of SQL engine,
federation and query optimization.
- 3+ year experience working on Linux (and UNIX)
operating systems in server environment.
- Hands on experience on deploying or supporting
databases on Public Cloud (AWS, Azure, IBM, Google).
- Strong working knowledge of Container
technologies/platform (Docker, Kubernetes, Openshift).
- Database knowledge in any of the following is preferred
but not mandatory:
DB2, EDB, Mongo, Datastax, Singlestore, Dremio, Azure
synapse
- Experience with Big Data and Hadoop software stack:
HDFS, Hive, HBase, Ambari, Cloudera Manager is
preferred but not mandatory

  • Technical Support Professional Data and AI

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Technical Support Professional Data and AI

    hace 2 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Data and AI Technical Support Internship

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Data and AI Technical Support Internship

    hace 2 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Support Professional WatsonX

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Technical Support Professional WatsonX

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Support Professional Db2 for zOS

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Technical Support Engineer

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Contractor Staffing Professional Intership

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Contractor Staffing Professional Intership

    hace 2 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Security Consultant Risk and Compliance

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...

  • Technical Escalation Manager

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Proposal Specialist Sales support

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Administrative Assistant fluent French and English

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...

  • Administrative Assistant fluent French and English

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • ZScaler Cloud Security Engineer

    hace 3 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...

  • ZScaler Cloud Security Engineer

    hace 2 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...

  • Selling Partner Support Associate Selling Partner Support Associate

    hace 3 semanas

    Otro, Costa Rica AMAZON A tiempo completo

    BASIC QUALIFICATIONS Language: Fluent in English, Spanish Technical (Computer) skills is a must. Knowledge of Microsoft Office applications including, but not limited to Word and Excel and the ability to navigate internet browsers including, but not limited to, Internet Explorer and Mozilla Firefox. Being able to escalate systemic and process defects...

  • Infraestructure Specialist AWS DevOps

    hace 2 semanas

    Otro, Costa Rica IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...

  • Selling Partner Support Trilingual Associate Selling Partner Support Associate

    hace 7 días

    Otro, Costa Rica AMAZON A tiempo completo

    DESCRIPTIONSHIFT REQUIREMENTS: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.Work Location: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% virtual from home depending on business needs. About the teamIn Selling Partner...