NOC Frontline Engineer
hace 3 semanas
Job Description
Fujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the customers of events and tickets. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management on a daily basis. This position is for a level 1-2 engineer, and the candidate should be flexible for any or all shifts, including off shifts and weekends, although we will check with their preference.
Accountabilities
Monitoring alarms and tickets from network devices, ranging from Layer 1 transport (DWDM, SONET) to Layer 2/Layer 3 (routing/switching, IP, MPLS) in a multi-vendor and multi-customer environment
Work with multiple monitoring (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing (Siebel, ServiceNow), and CRM tools to effectively monitor and identify events in the network and respond/resolve incidents
Call service provider or customer or vendor for ticket escalation.
Work with multi-vendor platforms and associated management tools and EMS/NMS systems, including Fujitsu, Cisco, Juniper, and Calix hardware and software.
Prioritization, classification and escalation of incidents according to Standard Operating Procedures
Communicate critical information to management, users, and customers, as necessary
Ensure Service Level Agreements are maintained
The position will require shift-work to support the customer requirements for 7x24x365 support
Qualifications
Required
Minimum 2 years’ experience in network communications field, preferably troubleshooting layer 1, layer 2 networks
Knowledge or Experience in 24/7 NOC or Operations environment
Basic knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
Knowledge of telecommunication technologies (SONET, DWDM, OTN)
Strong communication ability, both verbal and written
Develop and follow detailed work instructions and processes
Ability to be responsive and successfully deal with multiple tasks while under pressure
Strong analytical and problem-solving skills
Strong interpersonal skills and experience working with cross-functional teams
Desired
Associates/Bachelor’s Degree in a related field
Fujitsu, Juniper, Cisco, Nokia vendor experience
SD-WAN, WAP, firewall, router
Industry Certifications (CCENT, CCNA, CCNP, JUNOS, JNCIA, etc)
ITIL V4 Foundation
Requisition ID : 23247
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