Senior Collections Analyst

Role purpose

Execute collection activities efficiently and effectively in compliance with company policies and procedures. Ensure collection of missed or outstanding payments from clients are minimized.

Key activities & responsibilities

Responsible for the cash collection of a designated customer portfolio using dedicated software/ systems and resolving billing disputes in a manner that is fair and timely

Focus on managing portfolio of receivable accounts and ensure aged balances remain within the set business targets

Update bad debts provision, prepare analysis on debts and monitor account performance

Prepare reconciliation of accounts and resolve discrepancies that arise

Prepare scheduled /ad hoc financial analysis reports

Adhere to agreed service levels, company policies and procedures

Resolve operational issues and escalate to supervisor where necessary

Required experience

2+ years of work experience

Knowledge in process migration

Industry or shared services experience is an added advantage

Performance indicators

Collection rate

Unallocated receipts

Customer satisfaction

Cycle time to process

Schedule: M-F, 7-4 or 8-5

Benefits for FTE (Full-Time Employees)

Private medical insurance by Panamerican

Dental insurance by Panamerican

Annual bonus plan based on company performance (the percentage is disclosed during the hiring process)

Employee solidarity association

Assistance program: psychology, finance, legal, and nutrition

Learning program

Personal days are allocated quarterly

Round-trip transportation to the office

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