dxc

**About this role** As ITIL Process Manager, you will provide support to ongoing support operations, to external customer on a Service Management Team; responsible for executing quality controls into the incident/service request/problem lifecycle and to instruct the technical support team accordingly and/or leadership in the creation and delivery of...

**_ Responsibilities: _** - Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. - Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. - Provide software service, pre - sales, post-sales or service delivery support. - For Mission...

**_ Responsibilities: _** - Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. - Monitor the service event through completion for compliance. - Manage the service requests of customers through different access channels. - Reviews customer feedback related to customer...

**_ Responsibilities: _** - Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. - See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive...

and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions. **_Responsibilities: - ** - Provides customer service support to employees in virtual environment. - Coordinates quality improvement...

Job Description:At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing...

Job Description:At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing...

Job Description:At DXC, we harness the power of technology to deliver mission-critical IT services that our clients need to modernize operations and drive innovation across their entire IT estate. We provide services through the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT...