Quality Specialist

hace 3 días

San Francisco, Heredia, Costa Rica Amazon A tiempo completo

Description
*This role is full on site and DOES NOT offer remote option.*

*Please note for this role requires an advanced proficiency (C1) level in both English and Portuguese*

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.

Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow.

When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions.

They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis.

Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements.

The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes.

They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows.

This comprehensive approach ensures quality remains at the forefront of our operational excellence.

Key job responsibilities

Key job responsibilities

  • Define and implement quality metrics for established workflows
  • Create prescriptive actions for quality issues
  • Partner with customers, operations and internal support teams to optimize workflow quality
  • Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
  • Analyze data trends and develop solutions
  • Monitor quality performance and coach operations teams
  • Create and maintain quality metrics reports
  • Handle customer escalations and recommendations
  • Evaluate and suggest improvements for quality tools
  • Support process documentation and implementation

Basic Qualifications

  • Advance C1 English and Portuguese proficiency
  • Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas)
  • Experience in data analysis
  • Strong process expertise in data services
  • Experience in coaching and process improvement
  • Experience working cross functionally with tech and non-tech teams
  • Experience in defining and implementing process improvement initiatives using data and metrics
  • Strong analytical and problem-solving skills
  • Excellence in written and verbal communication
  • Demonstrated ability to influence without authority
  • Ability to work in ambiguous environments

Preferred Qualifications

  • Experience with speech or language data preferred
  • Project management and process improvements experience
  • Experience in driving end to end delivery, and communicating results to senior leadership
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Knowledge of Lean, Six Sigma, or other quality improvement methodologies. Project management certification (PMP, CAPM, or equivalent)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Support Services Costa Rica SRL

Job ID: A3099458

  • Quality Assurance Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica CBRE A tiempo completo

    Heredia - Heredia - Costa Rica, San Jose - Alajuela - Costa Rica, San Jose - San Jose - Costa RicaCBRE Occupancy Management is more than seating charts We are designed to support all our clients' occupancy needs. Whether it is a single occupancy plan to support project delivery or ongoing space management services to maintain accurate occupancy data, the...

  • Technical Support Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica GQ Global A tiempo completo

    Role DescriptionThis is a full-time, on-site role located in Heredia for a Technical Support Specialist. The Technical Support Specialist will be responsible for delivering excellent technical and customer support services. Day-to-day tasks include troubleshooting technical issues, resolving customer inquiries, ensuring customer satisfaction, and providing...

  • Training Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of...

  • Supervisor, Sr. Quality

    hace 6 días

    San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo

    Additional Locations: Costa Rica-HerediaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that...

  • BIM Specialist

    hace 3 días

    San Francisco, Heredia, Costa Rica Power Design A tiempo completo

    about the position…A BIM Specialist is recognized as having a basic understanding of Building Information Modeling (BIM) and other design software used by Power Design—including, but not limited to, AutoCAD, Revit MEP, Navisworks, and Bluebeam—with basic proficiency in BIM modeling and model management across Power Design projects.position...

  • BIM Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica Power Design A tiempo completo

    About the Position…A BIM Specialist is recognized as having a strong understanding of Autodesk Fusion 360 and other design software used in the manufacturing industry—including, but not limited to, AutoCAD, SolidWorks, and other CAD/CAM tools. This role requires proven proficiency in 3D parametric modeling, product development, and manufacturing design...

  • Operations Specialist, Business Services

    hace 6 días

    San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    DESCRIPTIONAmazon Business Services (ABServ) is seeking an Operations Specialist to support day-to-day execution across our rapidly growing services operations. This role is an individual contributor position that plays a key part in ensuring operational continuity, customer satisfaction, and adherence to ABServ standards.The Operations Specialist will...

  • Operations Specialist, Business Services

    hace 6 días

    San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    Amazon Business Services (ABServ) is seeking an Operations Specialist to support day-to-day execution across our rapidly growing services operations. This role is an individual contributor position that plays a key part in ensuring operational continuity, customer satisfaction, and adherence to ABServ standards.The Operations Specialist will support a wide...

  • Operations Specialist, Business Services

    hace 6 días

    San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    DescriptionAmazon Business Services (ABServ) is seeking an Operations Specialist to support day-to-day execution across our rapidly growing services operations. This role is an individual contributor position that plays a key part in ensuring operational continuity, customer satisfaction, and adherence to ABServ standards.The Operations Specialist will...

  • Regulatory Affairs Specialist II

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Boston Scientific en Costa Rica A tiempo completo

    About the roleThe Regulatory Affairs Specialist II will support activities to drive alignment and consistency across the Neuromodulation RA Organization, throughout the product lifecycle. Working closely with functional leadership, this position will focus on continuous improvement of Neuromodulation RA data, processes, systems, and documents, and support...