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Ops Process Engineer

hace 2 semanas

Belén, Costa Rica Align Technology A tiempo completo

Department:
Research & Development

Location:
CRI-Costa Rica-Belen

Description
Role Summary
The Ops Process Engineer works collaboratively with process owners and process participants across the organization to analyze, optimize, and standardize operational processes, ensuring regulatory compliance, cross-functional alignment, and continuous improvement. This role proactively identifies areas for optimization through data-driven decision making, leveraging metrics, and analytical insights to assess, prioritize, and execute improvement activities across Treat Operations and supporting functions.

The engineer will lead initiatives using Lean Six Sigma, DMAIC, and PDCA methodologies to enhance productivity, quality, and lead time performance. Acting as a change agent, this role partners with key stakeholders globally to embed a culture of operational excellence and continuous improvement while ensuring clear governance and KPI consistency.

Additionally, this position collaborates closely with the Data & Analytics and BI teams to develop, validate, and deploy analytical tools and dashboards, supporting global KPI initiatives such as Lead Time, Quality and Productivity. The engineer performs structured process assessments to identify critical indicators, evaluate control effectiveness, and implement risk-based countermeasures to sustain performance.

This role contributes directly to Align Technology's mission of delivering the next generation of clear aligners (Invisalign) and digital solutions to millions of customers worldwide.

Key Responsibilities
Role Expectations
In this role, you will…

  • Facilitate workshops to help teams understand statistical techniques, structured problem-solving, and data analysis methodologies.
  • Lead and collaborate on process improvement and standardization projects across Treat Operations.
  • Analyze large data sets to identify root causes, trends, and improvement opportunities.
  • Support the Treat Ops team through problem-solving, risk assessment, and continuous improvement projects.
  • Continuously monitor KPIs to detect atypical patterns or deviations, escalating when required.
  • Develop, evaluate, and refine metrics to measure process performance and improvement outcomes.
  • Design reports and analytics to drive effective decision-making, eliminate waste, and sustain gains.
  • Lead or collaborate in global projects, NPI and validation-related activities.
  • Serve as a project leader applying advanced problem-solving and statistical tools to evaluate process performance and improvement strategies.
  • Provide project status updates, summaries, and reports for leadership reviews.
  • Demonstrate creativity, innovation, and accountability in developing and implementing solutions.

Skills, Knowledge & Expertise
In this role, you'll need…
Typically

  • Bachelor's degree in Industrial Engineering (Master's degree is a plus).
  • Minimum of 3 years of experience in Continuous Improvement, Process Engineering, or Operations Excellence.
  • Proficiency in English (advanced written and verbal communication).
  • Lean Six Sigma Green Belt certification from a recognized accreditation body (Black Belt preferred).
  • Strong problem-solving skills (Lean Thinking, A3, PDCA, DMAIC), attention to detail, and sound decision-making.
  • Proven ability to lead projects of medium to high complexity with minimal supervision.
  • Excellent interpersonal and cross-functional collaboration skills.
  • Strong organizational and multitasking capabilities.
  • Effective conflict management and critical thinking abilities.
  • Ability to build strong partnerships with internal clients, peers, and leadership teams.
  • Intermediate to advanced proficiency in Excel; Power BI knowledge preferred.
  • Basic understanding of databases and SQL; Python or analytical scripting is a plus.
  • Familiarity with simulation tools (e.g., Arena, FlexSim, Simio) is an advantage.
  • Experience in business intelligence, data validation, or UAT cycles is desirable.
  • Project management or Agile certifications (PMI, Scrum, etc.) are a plus.
  • Overall business acumen with the ability to simplify complex problems into practical solutions.
  • Knowledge of design thinking and innovation frameworks is a plus.

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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.