Shared Services Coordinator I

hace 5 días

Alajuela, Alajuela, Costa Rica Pegasus Logistics Group A tiempo completo $40.000 - $60.000 al año

Job Profile Summary:

PEGASUS Logistics Group is committed to our promise of providing a superior customer experience. Customer service embodies the energy, spirit, and focus of our associates. Service is our passion, and that passion sets us apart from the rest. The role of Logistics Specialist I is the leading indicator of this commitment.

Our Customer Service team has a very high initiative and a tremendous desire to "serve the customer." Each of our team members understands and aligns with PEGASUS Logistics Group's mission and core values. In doing so, they conduct themselves accordingly and continually display this commitment through their work in serving our customers and other important stakeholders, internally to the company.

Major Duties and Responsibilities:

  • Perform tracking for shipment updates for specified customer accounts and monitor current shipment activity to ensure on time delivery.
  • Monitor continuous freight movement and ensure accurate detailed information is communicated on potential issues.
  • Maintain continuous freight tracking updates through arrival at destination. (ADA)
  • Verify data accuracy between WorldTrak and partner websites.
  • Identify potential service issues and proactively work to ensure details are clearly documented in WorldTrak to help provide customer satisfaction.
  • Effectively manage status updates in World Track to transition potential service delays to the escalations team. 
  • Participate in cross-training and continuous skills development.
  • Perform other duties and responsibilities as requested
  • Understand the differences between teams and effectively collaborate to ensure a flawless delivery experience for our customers.
  • Available to work after hours and on national holidays as needed.
  • Comply with the requirements of the company's Quality Management System.

Required Skills, Experience, and Education:

  • 1+ Years of tracking Experience.
  • English B2+
  • High school diploma
  • Fluent in Spanish/English both verbal and written.
  • Proficient in Microsoft Office applications.

Desired Skills, Experience, and Education:

  • Bachelor's degree in a related field
  • Must be confident, team-oriented, and enjoy working in a fast-paced environment.
  • Self-managed and highly motivated
  • Displays integrity, reliability, empathy, and strong work ethic.
  • Possess excellent verbal and written communication skills.
  • Results-oriented; Display a sense of urgency.

Physical Requirements:

  • Remain in a stationary/seated position for an extended period.
  • Regularly required to operate a computer, telephone, keyboard, and other office machinery.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • The ability to hear, understand, and distinguish speech and/or other sounds.

Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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