Empleos actuales relacionados con Client Support Representative - Heredia - Experian

  • Technical Client Services Representative

    hace 18 horas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by...

  • Portuguese - Technical Support Representative:

    hace 2 semanas

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Technical Support Representative

    hace 17 horas

    CRAFZ Heredia (CRAFZ) Afz, Costa Rica Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave...

  • Technical Client Services Representative

    hace 18 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Night Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We...

  • Technical Support Representative

    hace 17 horas

    CRAFZ Heredia (CRAFZ) Afz, Costa Rica Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means...

  • Representative, Product Support

    hace 2 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be...

  • Representative, Product Support Cr

    hace 1 semana

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be...

  • Client Technical Support Senior

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Client Technical Support Senior

    hace 7 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • Client Support Specialist

    hace 7 días

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

Client Support Representative

hace 4 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
**Key Responsibilities**
- Build and maintain strong relationships with high-profile clients by striving to provide the highest level of customer service
- Work collaboratively with internal teams to manage the end-to-end onboarding process for new data furnishers to meet SLA’s and data quality expectations
- Partner with sales teams and lead meetings with clients to facilitate onboarding discussions and educate on data reporting procedures as needed
- Participate in scrum meetings to review escalations, priority cases, and any blockers that limit the ability to perform assigned duties
- Identify and implement methods to improve efficiency in onboarding, reporting quality and accuracy, as well as new furnisher retention
- Provide regular reports to senior management on the status of client support requests, using data-driven insights to inform decision-making and identify opportunities for improvements
- Escalate appropriate items to senior team members while owning the overall client resolution
- Proactively outreach and engage data furnishers triggering data monitoring activities and escalations
- Maintain a consistent growth mindset focused on improving existing processes minimizing manual intervention and improving client experience
- Work closely with data operations team(s) to ensure coverage of ongoing data furnisher activity up to, and including, assuming ongoing data monitoring functions, as necessary

**Qualifications**:
**Qualifications and Skills**
- Seasoned professional with a proven track record of success in a client-facing role, preferable with high-profile clients with a minimum of 5 years of experience
- Ability to work independently and as part of a team, and thrive in a fast-paced environment
- Displays exceptional collaborative customer service and/or relationship building expertise
- Capable of reading audiences and modifying talk tracks, as necessary, to relay technical information to a non-technical audience
- Demonstrates creative and analytical problem-solving skills, with the ability to identify and address client issues effectively
- Excellent organizational skills, with ability to manage multiple client accounts and projects simultaneously
- Self-starter and eager to take on challenging projects; proactively takes initiative and is comfortable asking questions when necessary
- Shows sound judgment and critical thinking on highly sensitive assignments, while conducting themselves with the highest level of integrity
- Strong English written and oral communication skills with keen attention to detail
- Preferred knowledge/experience:

- SQL language and concepts of database structures
- Tableau, Alteryx, and/or AWS services (Quicksight, Glue, etc.)
- API technology, data aggregation, and data ingestion methods
- Credit Reporting Resource Guide®/Metro 2® reporting
- Familiarity with CRM software and other tools used to manage client relationships
- Previous sales, sales support and/or Experian's Credit Services experience is desirable

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-ML2

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._