System Administrator

hace 2 semanas

Heredia, Costa Rica JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

The System Administrator is the key interface between the users and the system used to connect to problem resolver groups. You will be joining a fast-paced and exciting environment, where you will work with multidisciplinary teams to create solutions that meet the company's strategic goals.

**Responsibilities**:
Gather requirements and translate to functional specifications for design and development
Manage and prioritize tickets
Work with design, development, user research, and program management to build and launch on time
Review deliverable and ensure it meets quality standards and request requirements
Ensure any new features / workflows meet requirements (UAT) and are functional in production environment
Support improvement of customer interface and workflow
Ensure all audits and activities are baselined so progress and impact can be reported against action taken
Iterate to establish protocols, governance and best practices and review to continuously improve
Act as a product evangelist to build awareness and understanding
**Requirements**:
Strong interpersonal skills, a natural collaborator, proactive, and always congenial with coworkers, clients, leaders, and customers alike
Excellent requirements gathering and documentation skills
Ability to remain highly-effective in a global environment while demonstrating cultural sensitivity and a willingness to work outside of normal business hours when necessary
Solid organizational and time management skills, extremely detail-oriented, and a capacity to prioritize in a complex, fast-paced environment
Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
Excellent written and verbal communication skills
Fluency in English is required
Experience in building, creating, and designing workflows is a plus

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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