Senior Customer Support Executive

hace 7 días

Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

Job Description Summary:
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.

Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.

Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.

Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.

Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.

Recognize and raise recurring problems, inferior processes, or outdated procedures.

Accept additional projects or areas of responsibility that will improve the team’s performance.

Qualifications:

- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,

.

  • Executive Assistant

    hace 3 semanas

    Heredia, Costa Rica BMNS A tiempo completo

    Executive Assistant has a minimum of five years of experience supporting an executive or executive team. Responsibilities for this position include: - Manage calendar for internal/external meetings - Planning and scheduling meetings including room reservations, invitations and accommodations, minutes preparation and distribution, and agenda development -...

  • Executive Assistant

    hace 4 semanas

    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...

  • Global Executive Admin

    hace 3 semanas

    Heredia, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. This role is to provide exceptional Executive Assistant (Global GREF Leadership Team Coordinator) support to the Global Account Director and five other Global Function Directors’ for our largest Global client account teams. This is an exciting, varied and high-profile role within a core part of...

  • Senior Account Executive

    hace 4 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Citi Executive Scorecards Analyst in Controls

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    An excellent opportunity for individuals seeking a career within Citigroup and more specifically within the Scorecards Controls team in FP&A (Financial planning and analytics) division. - The purpose_ of the role will be to perform key activities (as described below) as part of Citi Finance Chief Operating Office - Citi Executive Scorecards supporting senior...

  • Executive Administrative Assistant

    hace 3 días

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** **Your Role and Responsibilities** The primary focus of this role is to provide a wide range of administrative services for the client, including IBM executives and managers. The assistant should have a high degree of situational awareness and be technically proficient in performing this role effectively. This resource should work...

  • Senior Manager, S360 Support Services Management

    hace 5 días

    Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** The Senior Manager position with the Global Support, Success 360 Support Services Management Team provides a unique opportunity to grow your career and expand your learning opportunities in a multitude of areas. From strategic customer engagement, to the development of future leaders, continuous improvement of...

  • Sr Mgr, Customer Success Mgmt

    hace 3 semanas

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Executive Administrative Assistant

    hace 3 días

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Senior Support Engineer

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and...

  • Executive Administrative Assistant

    hace 7 días

    Heredia, Costa Rica Kyndryl A tiempo completo

    533822BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • HRbp Executive

    hace 1 semana

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS SEARCHING FOR A HRBP EXECUTIVE** **JOB TITLE**:Human Resources Business Partner Executive...

  • Senior Service Delivery Manager

    hace 3 semanas

    Heredia, Costa Rica DHL A tiempo completo

    **Role Title**: Senior Service Delivery Manager** **Business Unit**: IT Services** **Role Purpose**: The Senior Service Delivery Manager is accountable for service delivery of a set of IT services for (a part of) a DP DHL business unit (this role will support DGFF). The incumbent has business knowledge, acts as an interface to ITS for the business partner...

  • Senior Application Support Specialist

    hace 7 días

    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of DHL IT Services?** **Our Solution Support team is looking for a new team member. As a Senior Application Support Specialist you will provide on-site, on-call support activities for Customer Service Module of ServiceNow Application and ensure that all agreed targets, SLA's and Metrics are met. **What you will do**: - Prioritize...

  • Customer Support Operations Specialist

    hace 3 días

    Heredia, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Customer Support Supervisor

    hace 4 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team. **Your Area of Focus**: - Oversee a team of up to 15 Customer Support Reps - Supervise, coach, motivate, and develop the Customer Support Representatives - Drive achievement of corporate and Support...

  • Customer Support Supervisor

    hace 22 horas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team. **Your Area of Focus**: - Oversee a team of up to 15 Customer Support Reps - Supervise, coach, motivate, and develop the Customer Support Representatives - Drive achievement of corporate and Support...

  • Senior Administrative Assistant, Marketing

    hace 3 días

    Heredia, Costa Rica Databricks A tiempo completo

    MKTQ424R41 At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to...

  • Senior Technical Project Manager

    hace 6 días

    Heredia, Costa Rica TTEC A tiempo completo

    Senior Technical Project Manager - Cisco UCCE Solutions - Remote TTEC Digital is seeking a Senior Technical Project Manager to join our Cisco IX Systems Integrations team. This is a telecommuting opportunity for someone located in Costa Rica Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to...

  • Senior Technical Support Engineer

    hace 7 días

    Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware Premier Support for Telco is provided by dedicated, global solution support teams, committed to making our customers successful through proactive and reactive support with specific telco-industry focused SLAs. As a VMware Premier Support for Telco Senior Technical Support Engineer you...