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Network Infrastructure Engineer
hace 3 semanas
Network Infrastructure Support
Troubleshooting, diagnosis and installation of the Customer's network equipment and components under the co-ordination and direction of the global network management team, including:
patching cable installation and recovery;
installing power leads; installing,
removing or swapping equipment;
locating and or identifying network circuits and tagging the demark location; providing escort services for Customer Third Party Vendors;
adhering to onsite HSSE and risk management processes as required to support the GNM, including conducting walkthroughs, work permits, change management, attending safety training; and reporting Incidents; assisting the GNM with an asset register / CMDB support and assist in the troubleshooting and testing network equipment and components, including:
restarting equipment;
troubleshooting and patching power cables;
identifying a switch port location:
pinging key Devices and performing DNS lookups
troubleshooting, installing, and where necessary removing equipment and/or components; and Assisting with the identification and reporting of communications room environmental issues to the GNM.
Server Infrastructure support as a Smart Hands support model
Activities related to server infrastructure, storage devices, software or hardware located in computer rooms, server rooms at Customer Sites and any other server component where it is required.
Provide H&E
Support in relation to the Server Equipment, including,
for all Sites in accordance with Service Desk or any other team's instructions
and or guidance:
Performing visual checks for hardware failure lights or console error messages,
disk activity, power status and hardware labels;
Perform a server reboot (a physical reboot of the Device);
Changing cables and other customer replaceable units, and checking whether
the cable is physically connected to the correct port;
Supporting the deployment or installation of preconfigured Server Equipment;
Deinstalling Server Equipment; and
Dhowing any hardware engineer or third party visitor where Server Equipment is
located, as required; and
for Sites designated as having a Large Computer Room:
managing the goods IN/OUT process for equipment being delivered to the Large
Computer Room;
providing an escort service for all Customer Third Party Vendors from their
arrival to their departure;
Agreeing with the Customer an approvals process for access and monthly
reporting and audit compliance;
complying with the Customer's audit requirements, security requirements and standards detailing physical access management; and physically powering up or down Server Equipment upon the Customer's request and in compliance with Customer Policies.
Proyecto de 3 meses con probabilidad de extensión
Sueldo atractivo, bajo contrato
Prestaciones de ley
Horario: 9am - 5pm. (Lunes a Viernes)
localidad: 900 Parkway, Global ParkHeredia, Costa Rica
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- What is your English level?
- How many years of experience do you have in Network Infrastructure Support?
