Team Manager

hace 2 semanas


Santa Ana, Costa Rica Infotree Global Solutions A tiempo completo

100% site - Santa Ana

**Qualifications**:

- Bachelor’s degree in any area
- At least 4 years of experience in call center/contact center
- Advance level in English language - C1 minimum

In the role of Team Lead, you will be responsible for preparing the service quality plan, manage the team, ensure process compliances, resolution of escalations, Knowledge Management Compliances with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview within the guidelines, policies and norms of Infosys.

In this role you will be responsible for transition coordination, resource planning and training, performance management of the team, Service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.

Horario

De martes a sábado 7:00 am a 4:00 pm

Tipo de puesto: Tiempo completo

Tipo de puesto: Tiempo completo

Salario: ₡950,000.00 al mes

Pregunta(s) de postulación:

- Leiste las generalidades del puesto?

Idioma:

- ingles avanzado (Obligatorio)


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