Regional Program Manager, Latam

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**Title**: Regional Program Manager, Transportation

**PROGRAM DESCRIPTION**:
The Commute & Transportation Services team manages transportation planning and transportation demand management (TDM) programs for large scale corporate office facilities across North America. The team is dedicated to providing employees with a variety of innovative transportation options that reduce their reliance on driving alone.

**JOB SUMMARY**:
The Regional Program Manager, Transportation will work closely with the Sr. Transportation Program Manager and other stakeholders to manage all aspects of the Commute & Transportation Services program for a large campus and portfolio of sites across Latin America (LATAM). This position develops innovative technology and programs that promote the reduction of single occupancy vehicles and traffic congestion at client sites. This position may provide leadership and oversight of a program team which operates and manages all transportation activities, including public transit service, campus and commuter shuttles, rideshare programs, active transportation, employee engagement, and air quality and governmental compliance, among others. This positon also provides oversight for marketing and communications, vendor management, and client relationship management.

**ESSENTIAL DUTIES and RESPONSIBILITIES**:
Execute strategic and tactical plans that further the development of a best-in-class employee commute and transportation program.
Oversee in all regional operational program elements such as shuttle, parking, transit & Transportation Demand Management (TDM).
Act as a Subject Matter Expert (SME) and liaison with regional business leaders, department managers and all relevant internal and external stakeholders.
Clearly communicate, verbally and in writing, with a wide range of stakeholders including executive-level management, ground-level employees, and all relevant internal and external stakeholders.
Meet onsite with site-level and departmental leaders in order to build relationships, communicate program requirements, and develop positive ongoing working relationships.
Lead conversations with transit agencies, Transportation Management Associations (TMAs), public officials and internal stakeholders to identify, fund and implement transit or other commute improvement projects.
Oversee all aspects of a large commuter, campus, and/or on-demand shuttle system.
Source and manage third-party vendors as needed, including shuttle, rideshare, parking, and technology vendors.
Manage all applicable commute-related air quality compliance programs, including data collection, employee surveys, and reporting.
Facilitate data analysis and reporting across all program elements, including program success metrics, ridership data, route performance data, environmental impact, monthly business reports and financials.
Ensure that department savings and budget goals are met. Develop operating plans and cost estimates for personnel, equipment, vehicles, services, and supplies.
Develop short and long-range plans to upgrade automation, technology and equipment and maintain state-of-the-art operations.

**SUPERVISOR RESPONSIBILITES**:
Provide formal supervision to multiple direct reports, each responsible for a component of the overall program.
Recommend staff recruitment, selection, promotion, advancement, corrective action and termination as needed.
Plan and monitor appropriate staffing levels and utilization of labor, including overtime.
Prepare and deliver performance appraisal for staff.
Mentor and coach team members to further develop competencies.

**QUALIFICATIONS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements li