Customer Service Operations Associate
hace 2 semanas
About the Role
We are seeking a highly skilled and customer-focused Customer Service Operations Associate to join our team at Copeland. As a key member of our Shared Services Centers, you will play a vital role in providing exceptional service to our customers across the globe.
Key Responsibilities
Your primary responsibilities will include:
- Processing customer orders and product returns with accuracy and efficiency.
- Handling inbound customer calls and resolving complex issues.
- Providing timely follow-up with customers on pending actions.
- Supporting sales opportunity management cycles for broad-based customers.
- Providing optimized customer experiences through consistent speed and accuracy.
Requirements
To be successful in this role, you will need:
- Advanced English language skills to ensure excellent reading, writing, and verbal communication skills.
- Proficient in computer usage and a variety of basic skills.
- Strong customer service attitude, positive outlook, and excellent work ethic.
- Effective time management skills and a self-starter attitude.
About Us
At Copeland, we prioritize employee wellbeing and offer a range of flexible, competitive benefit plans to meet your physical, mental, financial, and social needs. Our culture values diversity and inclusion, and we strive to create a workplace where every employee feels valued and respected.
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