Customer Service Operations Associate

hace 2 semanas


San Francisco, Heredia, Costa Rica Copeland A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused Customer Service Operations Associate to join our team at Copeland. As a key member of our Shared Services Centers, you will play a vital role in providing exceptional service to our customers across the globe.

Key Responsibilities

Your primary responsibilities will include:

  • Processing customer orders and product returns with accuracy and efficiency.
  • Handling inbound customer calls and resolving complex issues.
  • Providing timely follow-up with customers on pending actions.
  • Supporting sales opportunity management cycles for broad-based customers.
  • Providing optimized customer experiences through consistent speed and accuracy.

Requirements

To be successful in this role, you will need:

  • Advanced English language skills to ensure excellent reading, writing, and verbal communication skills.
  • Proficient in computer usage and a variety of basic skills.
  • Strong customer service attitude, positive outlook, and excellent work ethic.
  • Effective time management skills and a self-starter attitude.

About Us

At Copeland, we prioritize employee wellbeing and offer a range of flexible, competitive benefit plans to meet your physical, mental, financial, and social needs. Our culture values diversity and inclusion, and we strive to create a workplace where every employee feels valued and respected.



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