Strategic Change Management Professional

hace 2 días


San José, San José, Costa Rica Splunk Inc A tiempo completo

About Splunk Inc.

Splunk is a leading provider of unified security and observability platforms, empowering organizations to build a safer and more resilient digital world. Our technology enables customers to keep their digital systems secure and reliable.

We're not just about our products - it's our people that make Splunk stand out as an amazing career destination. We've won numerous awards as a best place to work, and we want you to be a part of it.

Job Title: Strategic Change Management Professional

This role sits within the Customer Success & Experience (CSX) Strategy, Planning & Management team, reporting directly to the Chief Customer Officer. The CSX team encompasses various functions, including Customer Success, Professional Services, Education, Technical Enablement, Support, and Technical Strategy & Innovation.

Key Responsibilities:

  • Develop comprehensive change management plans for projects and initiatives within the CSX organization.
  • Closely collaborate with Business Analysts and Program Managers to assess impact on organizational segments.
  • Implement effective organizational change methodologies across CSX.
  • Evaluate anticipated impact of planned organizational changes.
  • IDentify potential risks and devise strategies for mitigation.
  • Anticipate and address resistance to change proactively.
  • Collaborate with CSX Technical Writers to ensure consistency in communications.
  • Define clear success metrics for evaluating change management effectiveness.
  • Provide timely reporting and updates to management and project teams.
  • Offer regular coaching sessions to other CSX Managers on managing change within their teams.

Requirements:

  • Preferred qualification: Certified Change Management Professional.
  • Demonstrated leadership skills, with the ability to influence stakeholders effectively.
  • Exceptional oral and written communication abilities.
  • Minimum 5 years of experience in a change management role.

Estimated Salary Range: $120,000 - $180,000 per year.



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