Fragomen's Knowledge Management Specialist

hace 3 semanas


San José, San José, Costa Rica Fragomen A tiempo completo

About Our Knowledge Group

We are seeking a highly skilled Knowledge Coordinator to join our dedicated Knowledge Group at Fragomen. Our team is responsible for collecting, organizing, and maintaining Fragomen's firmwide knowledge, providing timely and frequent alerts to our clients, and ensuring our internal teams are equipped to deliver optimal client service in the complex and rapidly changing immigration landscape.

Your Key Responsibilities

  • Provide administrative support for content maintenance and procedures associated with various Knowledge products and platforms.
  • Be responsible for the Group's billing tasks using the Firm's proprietary case-management and billing platform.
  • Perform quality assurance for optimal user experience to content across digital platforms.
  • Support and improve content development processes to mitigate errors and inconsistencies.

Requirements

  • Bachelor's degree required.
  • 2+ years of experience in a relevant field.
  • Ability to work independently, as a member of a team, and under supervision.
  • Strong written and oral communication abilities.
  • Strong organization skills to efficiently manage priorities and respond to urgent requests.
  • Attention to details and problem-solving skills essential.
  • Experience with content management systems and digital platforms.
  • Experience with billing processes and practices a plus, particularly within a law firm.
  • Familiarity with immigration topics preferred.

Let's Talk



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