Desktop Support Specialist
hace 2 semanas
Job Summary:
Iron Systems is seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support for desktop devices, including hardware and software issues.
Key Responsibilities:
- Manage desktop devices, including hardware, software, and connectivity incidents through to resolution.
- Provide support for IMAC and desk-side services.
- Manage hard and soft break-fix services for laptops and desktops.
- Offer standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle.
- Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
Requirements:
- Knowledge and experience with Windows 7 OS.
- Good understanding of Active Directory and Smart Hands and Feet support.
- Experience with Service management tools, such as ServiceNow.
- Strong expertise in EUC tools, remote support tools, MS Office, and Outlook.
- Associate degree or equivalent from a three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
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