Desktop Support Specialist

hace 2 semanas


Paraíso, Paraíso, Costa Rica Iron Systems A tiempo completo

Job Summary:

Iron Systems is seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support for desktop devices, including hardware and software issues.

Key Responsibilities:

  1. Manage desktop devices, including hardware, software, and connectivity incidents through to resolution.
  2. Provide support for IMAC and desk-side services.
  3. Manage hard and soft break-fix services for laptops and desktops.
  4. Offer standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle.
  5. Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.

Requirements:

  1. Knowledge and experience with Windows 7 OS.
  2. Good understanding of Active Directory and Smart Hands and Feet support.
  3. Experience with Service management tools, such as ServiceNow.
  4. Strong expertise in EUC tools, remote support tools, MS Office, and Outlook.
  5. Associate degree or equivalent from a three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.


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