Strategic Training Leader

hace 1 semana


Santa Ana, Costa Rica Western Union A tiempo completo
Strategic Training Leader - Costa Rica

We are seeking a highly skilled and experienced Strategic Training Leader to join our team in Costa Rica. This role is responsible for developing and executing a global training strategy that aligns with Western Union's customer-centric approach and business objectives.

About the Role

The Strategic Training Leader will lead the training strategy and execution team to deliver high-quality training programs. This includes utilizing innovative methodologies, such as AI and gamification, to drive continuous improvement and accelerate the speed to proficiency for new hires. The ideal candidate will have a proven track record of delivering strategic and different mediums of training with measurable outcomes in a complex environment.

Responsibilities
  • Develop and execute a global training strategy that aligns with Western Union's customer-centric approach and business objectives.
  • Lead the training strategy and execution team to deliver high-quality training programs.
  • Utilize innovative methodologies, such as AI and gamification, to drive continuous improvement and accelerate the speed to proficiency for new hires.
  • Elevate knowledge and learning curve on new launches and process changes.
  • Establish metrics for success and continuously measure the effectiveness of training initiatives during and post-implementation.
  • Drive measurable improvements in the quality, performance, and operations through strategic training programs.
Requirements

The ideal candidate will have:

  • A college or university degree in management, business administration, or relevant field.
  • A minimum of 10+ years of training leadership and operations experience with progressing increase in responsibilities.
  • 5+ years in senior management experience.
  • A strong understanding of the statistically based review process and extensive knowledge of adult learning processes.
  • Brings strong influencing skills and the ability to develop and execute global strategic and tactical plans that drive business decisions.
  • Fluency in written and spoken English is required.
What We Offer

We offer a competitive salary of $120,000 per year, plus benefits including health insurance, life insurance, and access to best-in-class development platforms. Additionally, you will have access to short-term incentives, multiple health insurance options, accident and life insurance, and more. Our Hybrid Work Model allows employees to divide their time between working from home and working from an office location, with a minimum of three days a week spent in the office.



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