Desktop Support Specialist

hace 2 semanas


Paraíso, Paraíso, Costa Rica Iron Systems A tiempo completo
About Iron Systems

We are a leading technology company dedicated to providing innovative solutions for our clients.

Salary: $65,000 - $80,000 per yearJob Description:

Job Summary:

We are seeking an experienced Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical support for desktop devices, including hardware, software, and connectivity incidents.

Responsibilities:

  • Manage and resolve desktop device incidents in a timely and efficient manner.
  • Provide standard and approved hardware and software support and maintenance on desktop devices throughout their lifecycle.
  • Analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
  • Provide VIP support for desk-side issues and serve as the primary point of contact for IT-related issues at client sites.

Requirements:

  • Extensive knowledge and experience with Windows 7 operating system.
  • Good understanding of Active Directory and smart hands and feet support.
  • Experience with Service Management tools, such as ServiceNow.
  • Strong expertise in EUC tools, remote support tools, MS Office, and Outlook.
  • Familiarity with Lync, VPN, and mobile device support.
  • Knowledge of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Associate degree or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.


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