Senior Business Analyst

hace 4 semanas


San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

**ROLE OBJECTIVE**:
Our team is currently seeking a highly skilled Cash Collection Expert to join our team in Heredia.

>

**RESPONSIBILITIES**:
Key responsibilities include:

  • Executing collection activities efficiently and effectively in compliance with company policies and procedures.
  • Ensuring the collection of missed or outstanding payments from clients is minimized.

Key activities and responsibilities include:

  • Responsible for the cash collection of a designated customer portfolio using dedicated software/ systems and resolve billing disputes in a manner that is fair and timely.
  • Focus on managing a portfolio of receivable accounts and ensure aged balances remain within set business targets.
  • Update bad debts provision, prepare analysis on debts, and monitor account performance.
  • Prepare reconciliation of accounts and resolve discrepancies which arise.
  • Prepare scheduled/ ad hoc financial analysis reports.
  • Adhere to agreed service levels, company policies, and procedures.
  • Resolve operational issues and escalate to supervisor, where necessary.

**REQUIREMENTS**:
Required experience includes:

  • 2 - 4 years of work experience.
  • Industry or shared services experience is an added advantage.

**PERFORMANCE INDICATORS**:
Collection rate.

Unallocated receipts.

Customer satisfaction.

Cycle time to process.



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