Senior Business Analyst
hace 4 semanas
**ROLE OBJECTIVE**:
Our team is currently seeking a highly skilled Cash Collection Expert to join our team in Heredia.
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**RESPONSIBILITIES**:
Key responsibilities include:
- Executing collection activities efficiently and effectively in compliance with company policies and procedures.
- Ensuring the collection of missed or outstanding payments from clients is minimized.
Key activities and responsibilities include:
- Responsible for the cash collection of a designated customer portfolio using dedicated software/ systems and resolve billing disputes in a manner that is fair and timely.
- Focus on managing a portfolio of receivable accounts and ensure aged balances remain within set business targets.
- Update bad debts provision, prepare analysis on debts, and monitor account performance.
- Prepare reconciliation of accounts and resolve discrepancies which arise.
- Prepare scheduled/ ad hoc financial analysis reports.
- Adhere to agreed service levels, company policies, and procedures.
- Resolve operational issues and escalate to supervisor, where necessary.
**REQUIREMENTS**:
Required experience includes:
- 2 - 4 years of work experience.
- Industry or shared services experience is an added advantage.
**PERFORMANCE INDICATORS**:
Collection rate.
Unallocated receipts.
Customer satisfaction.
Cycle time to process.
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