Customer Success Specialist
hace 4 semanas
About the Role:
Splunk is committed to building a safer and more resilient digital world. As a Customer Success Specialist, you will play a key role in helping our customers adapt to change and achieve their goals. This is an exciting opportunity to join our team and make a meaningful impact.
Key Responsibilities:
- Develop comprehensive change management plans to ensure a smooth transition for our customers.
- Collaborate closely with Business Analysts and Program Managers to assess the impact of change on various segments of the organization.
- Implement an effective organizational change methodology applicable across CSX.
- Evaluate the anticipated impact of planned organizational changes.
- Identify potential risks and devise strategies for mitigating them.
- Anticipate and address resistance to change proactively.
- Collaborate with CSX Technical Writers to ensure consistency in communications.
- Define clear success metrics for evaluating the effectiveness of change management efforts.
- Provide timely reporting and updates to management and project teams.
- Offer regular coaching sessions to other CSX Managers on managing the effects of change within their teams.
Requirements:
- Preferred qualification: Certified Change Management Professional.
- Demonstrated leadership skills, with the ability to influence stakeholders effectively.
- Exceptional oral and written communication abilities.
- Minimum of 5 years of experience in a change management role.
About Splunk:
Splunk is a leading provider of unified security and observability platform. We are committed to building a safer and more resilient digital world. Our team is passionate about helping our customers achieve their goals and make a meaningful impact.
-
Customer Success Specialist
hace 2 semanas
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo**Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...
-
Customer Success Account Management Specialist
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft's Customer Experience & Success (CE&S) organization is a global leader in delivering end-to-end customer experiences. As a Customer Success Account Management Specialist, you will be responsible for building and maintaining strong relationships with key customer stakeholders, identifying business opportunities, and driving growth through strategic...
-
Customer Success Specialist
hace 3 semanas
San José, San José, Costa Rica TIBCO A tiempo completoWe are seeking a Customer Success Engineer to join our team at ShareFile, a part of Cloud Software Group, a leading provider of cloud-based products.The Customer Success Engineer will be responsible for ensuring the successful adoption and retention of ShareFile products by our customers. This will involve working closely with internal stakeholders,...
-
Customer Success Specialist
hace 3 semanas
San José, San José, Costa Rica Kuehne+Nagel A tiempo completoYou are the key to delivering exceptional customer experiences and driving operational excellence within Kuehne+Nagel's CCL. As a Customer Service Specialist, you will serve as the primary point of contact for our pharmaceutical and healthcare clients, providing support and solutions to their logistics needs.Key responsibilities include:Implementing new...
-
Customer Success Manager
hace 1 mes
San José, San José, Costa Rica TIBCO A tiempo completoJob Title: Manager, Customer Success ManagementAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you!About the Role:We are seeking an experienced Manager, Customer Success Management to join our team at...
-
Customer Success Specialist
hace 3 semanas
San José, San José, Costa Rica Sentinelone A tiempo completoAbout Us:SentinelOne is a leading cybersecurity company that offers an XDR platform for automatic threat prevention, detection, and response. Our platform uses AI models to deliver autonomous protection, providing real-time visibility into network activity to defeat every attack at every stage of the threat lifecycle.Our Team:We are a values-driven team that...
-
Customer Success Theater Operations Specialist
hace 6 días
San José, San José, Costa Rica Splunk A tiempo completoAbout SplunkSplunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform helps keep digital systems secure and reliable. We value diversity and want you to bring your authentic self, along with your work experience, problem-solving skills, and talent.Job SummaryWe are looking for a Customer Success...
-
Customer Success Engineer
hace 4 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoCustomer Success Engineer Role SummaryWe are seeking a highly skilled Customer Success Engineer to join our team at Cloud Software Group. As a Customer Success Engineer, you will be responsible for ensuring customer success and adoption of our cloud-based products.Key Responsibilities:Track key customer adoption metrics to drive strategy and improvements.Own...
-
Customer Success Engineer
hace 1 mes
San José, San José, Costa Rica TIBCO A tiempo completoCustomer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at TIBCO. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and retention of our customers.Key Responsibilities:Develop and execute customer success strategies to drive adoption and retention of...
-
Customer Success Advocate
hace 4 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoAt Cloud Software Group, we're looking for a Customer Success Advocate to help our customers achieve success with our ShareFile products. As a key member of our team, you'll be responsible for driving customer adoption, identifying expansion opportunities, and cultivating customer advocacy.Key Responsibilities:Develop and execute customer-centric programs...
-
Customer Success Strategist
hace 4 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completo**Cloud Software Group is seeking a Customer Success Strategist to drive customer adoption and retention.****As a Customer Success Strategist, you will be responsible for developing and executing customer-centric programs and processes to ensure customer success.****Key responsibilities include tracking key customer adoption metrics, owning customer...
-
Customer Success Representative
hace 4 semanas
San José, San José, Costa Rica Veeam Software A tiempo completoVeeam Software is seeking a highly skilled Customer Success Representative to join our team in ensuring the best customer experience and driving revenue growth.The ideal candidate will be responsible for the renewal of customer maintenance contracts in their assigned territory, providing quotes directly to customers and/or their assigned channel partners.The...
-
Customer Success Manager
hace 1 mes
San José, San José, Costa Rica Servicenow A tiempo completoJob DescriptionThe Senior Customer Success Manager will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Managers (CSMs) across ServiceNow's Customer Success Clients.The Manager will develop senior executive relationships across the portfolio of accounts as well as with...
-
Customer Success Manager
hace 4 semanas
San José, San José, Costa Rica Commandlink A tiempo completo**About Command|Link**Command|Link is a global SaaS platform that provides network, voice services, and IT security solutions to corporations. Our platform helps companies consolidate their core infrastructure into a single vendor and layer a proprietary single pane of glass platform. This has revolutionized the IT industry by tackling the problems our...
-
Customer Success Advocate
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company, dedicated to leading the world forward. Our innovative culture and great benefits make us an ideal place for talented professionals to grow.As a Customer Success Advocate, you will be part of our customer account team, responsible for developing strategic metrics, analyzing customer reporting, and...
-
Customer Success Associate
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Our mission is to lead the world forward with innovative technology and solutions. As a key member of our customer account team, you will play a vital role in developing strategic metrics, analyzing customer reporting, and problem-solving. Your objective will be to build loyalty, increase retention, and grow...
-
Customer Success Manager
hace 4 semanas
San José, San José, Costa Rica Zenoti A tiempo completoAt Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.Key Responsibilities:Build strong customer relationships and identify opportunities to drive growth and...
-
Customer Success Manager
hace 4 semanas
San José, San José, Costa Rica Cisco Systems A tiempo completoCustomer Success ManagerCisco Systems is seeking a skilled Customer Success Manager to join our Webex Contact Center Enterprise team. As a key partner with field account teams, you will be responsible for managing customer relationships and ensuring customer loyalty.Key Responsibilities:Technical Account Management: Interact with client staffs to understand...
-
Customer Success Advocate
hace 2 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Inc, a leading provider of unified security and observability platforms, is seeking a skilled Customer Success Advocate to join its team.About UsWe are committed to building a safer and more resilient digital world. Our solutions empower organizations to keep their digital systems secure and reliable, while our award-winning culture makes us an...
-
Customer Success Advocate
hace 2 semanas
San José, San José, Costa Rica Hr Strategic Solutions A tiempo completoOverviewHr Strategic Solutions is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer success team, you will play a crucial role in ensuring our customers achieve their goals and maintain a positive experience with our services.