Strategic Team Coordinator

hace 4 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Team Leader to join our team at Bill Gosling Outsourcing. As a Team Leader, you will be responsible for leading and motivating a team to achieve optimum performance levels and contribute to the company's objectives.

Key Responsibilities:

  • Deliver coaching and constructive feedback to employees to increase engagement and improve performance.
  • Collaborate on new strategies and process improvements to enhance team performance.
  • Provide daily, weekly, and monthly reports to internal and external client levels.
  • Assist team members in ensuring service level agreements are met and performance metrics are achieved.
  • Create and facilitate team huddles, presentations, and team contests to engage the team and clients.
  • Ensure all employees comply with Regulatory Compliance, Quality, and CBT requirements.
  • Assist in recruiting, training, and onboarding employees when required.
  • Champion company core values and other company programs to engage and motivate employees.
  • Perform other duties as assigned.

Requirements:

  • Previous experience in an Agent and/or Customer Service/Collection role.
  • Leadership or managerial experience is an asset.
  • Ability to obtain necessary licenses for collection/trace in applicable jurisdictions.

What We Offer:

  • Performance Bonus and Annual merit increase.
  • Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid).
  • Casual Dress Code.
  • Free counseling sessions.
  • Point-to-point transportation.
  • Asociacionsolidarista.
  • Free parking for all employees.
  • Free coffee/tea all day long.
  • An amazing work culture where you can learn and grow.
  • Opportunities for internal growth within the company.
  • New site – beautiful new office setting with a view.
  • Onsite games room with a rest & relaxation area.

About Bill Gosling Outsourcing:

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

Where We Are Located:

We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.



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