Customer Care Supervisor

hace 4 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Assuming the role of Customer Care Supervisor at Experian means taking on numerous responsibilities that are crucial to the company's success. As a key part of the team, you will be **Managing Customer Contact and Document Processing** to ensure the accuracy and integrity of consumer credit databases. Your expertise in **Call Center Operations** will be instrumental in resolving customer service or account issues for designated product lines. Additionally, you will be overseeing the investigation process during a credit dispute, ensuring compliance with federal and state regulations. The role also involves **Supervising Employee Performance**, providing coaching and developing skills to ensure that employees are equipped to meet the demands of the job. Furthermore, **Database Integrity and Maintenance** will be a key focus area, as you will be responsible for overseeing operations to update and maintain the consumer credit profile database. Your analytical skills and attention to detail will be essential in **Producing Reports and Ensuring Data Quality**. If you have a passion for leadership and are looking for a role that offers opportunities for growth and development, this might be the perfect fit for you. Your ability to **Motivate and Develop Team Members** will be crucial in driving business objectives and ensuring that the team is working efficiently. **Strong Communication Skills**, both written and verbal, are essential in this role, as you will be working closely with internal departments to resolve consumer disputes. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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