Customer Care Supervisor
hace 4 semanas
Assuming the role of Customer Care Supervisor at Experian means taking on numerous responsibilities that are crucial to the company's success. As a key part of the team, you will be **Managing Customer Contact and Document Processing** to ensure the accuracy and integrity of consumer credit databases. Your expertise in **Call Center Operations** will be instrumental in resolving customer service or account issues for designated product lines. Additionally, you will be overseeing the investigation process during a credit dispute, ensuring compliance with federal and state regulations. The role also involves **Supervising Employee Performance**, providing coaching and developing skills to ensure that employees are equipped to meet the demands of the job. Furthermore, **Database Integrity and Maintenance** will be a key focus area, as you will be responsible for overseeing operations to update and maintain the consumer credit profile database. Your analytical skills and attention to detail will be essential in **Producing Reports and Ensuring Data Quality**. If you have a passion for leadership and are looking for a role that offers opportunities for growth and development, this might be the perfect fit for you. Your ability to **Motivate and Develop Team Members** will be crucial in driving business objectives and ensuring that the team is working efficiently. **Strong Communication Skills**, both written and verbal, are essential in this role, as you will be working closely with internal departments to resolve consumer disputes. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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Customer Care Team Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoAbout the Role:The Customer Care Team Manager is responsible for overseeing all teams executing tasks allocated to CCL. This includes implementing and managing the regional Customer Care strategy, as well as direct professional interaction with countries and proactive exception communication.Key Responsibilities:Provide leadership and direction to the...
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Customer Care Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoTransforming Smiles and Changing LivesAlign Technology, a leader in medical devices, is seeking a Customer Care Supervisor to oversee the internal call center. This role involves ensuring quality service and operational performance within the parameters of program and delivery standards.Key ResponsibilitiesManage the activities of the call center team,...
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Customer Care Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Aligntech A tiempo completo**Transforming Smiles, Changing Lives**Align Technology is a leader in the medical device industry, and we're looking for a Customer Care Supervisor to join our team. As a key member of our customer support organization, you'll oversee the activities of our internal call center, providing operational/business process support to internal and external...
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Customer Care Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we're committed to unlocking the power of data to create more opportunities for consumers, businesses, and society. As a Customer Care Specialist, you'll play a vital role in helping our members understand the value of their memberships and providing them with the support they need to make informed decisions about their credit information.Key...
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Customer Service Supervisor
hace 3 semanas
San Francisco, Heredia, Costa Rica Jll A tiempo completoAbout the RoleThe Customer Service Supervisor will play a key part in developing a best-in-class employee facing communications and customer service program for a large corporate client. This role will work closely with the Commute Program Managers and will supervise a team of Customer Experience Representatives. This team will leverage commute software to...
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Customer Service Trilingual Supervisor
hace 4 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAs a Trilingual Customer Service Trilingual Supervisor at Equifax, you will provide exceptional support to customer calls from the USA. Utilize various methods to validate customer information and resolve complex problems. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality,...
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Customer Service Supervisor
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo**Transforming Customer Experiences**We're seeking a seasoned Customer Service Supervisor to lead our team in delivering exceptional support to Straumann Group customers.As a key member of our customer-facing team, you'll oversee the training and development of Customer Service Representatives, ensuring they're equipped to provide top-notch support.**Key...
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Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Css Corp A tiempo completo**Job Title:** Customer Care Specialist**About the Role:**We are seeking a highly skilled Customer Care Specialist to join our team at Css Corp. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through creative problem-solving and consistent probing.**Key Responsibilities:**Leverage your...
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Product Support Supervisor
hace 4 semanas
San Francisco, Heredia, Costa Rica Tebra A tiempo completo**About the Role**:As a Product Support Supervisor at Tebra, you will be responsible for establishing departmental goals and implementing processes to ensure quality, productivity, and issue resolution. You will monitor team performance to achieve maximum client satisfaction levels.**Key Responsibilities**:Resolve escalated issues and establish procedures...
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Credit & Collections Customer Care Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoThe Customer Service Specialist - Credit & Collections will play a key role in receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives. This position requires a high level of customer service skills and the ability to perform credit inquiries, invoice retrieval, and credit hold...
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Customer Service Representative
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianExperian is a leading global information services company that helps businesses and individuals build stronger connections with their customers.We're seeking highly skilled Customer Care Specialists to join our team in Costa Rica, working remotely from home. This role offers an excellent opportunity for someone who is passionate about...
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Accounts Payable Supervisor
hace 1 mes
San Francisco, Heredia, Costa Rica Baxter A tiempo completoAbout BaxterBaxter is a global leader in transformative innovations that bring smarter, more personalized care to all of us. With a legacy spanning 87 years, we have been at the critical intersection where ideas meet providers. Our mission is to realize our boldest opportunities to transform global healthcare.Job TitleSupervisor, Americas Invoice Processing...
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Strategic Supervisor for Provider Services
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo**Transforming Dental Services**We are seeking a highly skilled and experienced leader to join our team as a Strategic Supervisor for Provider Services. In this role, you will be responsible for managing and developing a team of professionals who deliver exceptional service to our internal and external customers.The ideal candidate will have a strong...
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Customer Experience Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe're looking for a skilled Customer Experience Manager to join our Loyalty Team. As a key member of our team, you'll be responsible for delivering outstanding customer support to our clients. This involves analyzing quantitative and qualitative customer metrics to identify potential cancellations and making proactive calls to address customer...
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San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob Title: Customer Care Agent for Connected DriveAt Bosch Group, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent for Connected Drive. In this role, you will be responsible for providing exceptional customer service to vehicle owners, ensuring their needs are met and exceeded.Key...
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Customer Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleThe Customer Support Representative is responsible for delivering exceptional customer experiences by providing accurate and timely resolutions to customer inquiries and issues. This role requires a strong understanding of our payment processing services and the ability to communicate complex information in a clear and concise manner.Your Key...
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Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Movate A tiempo completoThe Customer Service Representative at Movate is responsible for delivering exceptional customer experiences through professional and quality service. This role involves interacting with customers via phone, providing accurate information, and resolving issues in a timely manner.Key Responsibilities:- Answer inbound phone calls from customers and provide...
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Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Swarovski A tiempo completoJob Responsibilities:As a Customer Service Representative at Swarovski, you will be responsible for resolving customer queries and complaints in a timely and professional manner. This includes understanding customer needs, identifying solutions, and escalating issues as necessary.Key Responsibilities:Resolve customer inquiries and complaints via phone,...
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Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoJob SummaryAs a Customer Care Agent at Infotree Global Solutions, you will serve as the first point of contact for customer escalations, working to resolve issues before involving a team lead. This role requires 6 months of experience in a call center or bilingual environment.Key ResponsibilitiesAct as the primary point of contact for customer...
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Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Qualfon A tiempo completoIn this role, you will be responsible for delivering exceptional customer experiences through direct interaction with our clients. Our mission is to empower individuals to pursue their total vocation, create career development opportunities, and be the partner of choice for our clients.**Key Responsibilities:**• Research and resolve customer inquiries and...