Customer Assurance Manager
hace 3 semanas
**Job Summary:**
We are seeking a highly skilled Customer Assurance Manager to join our team at Hewlett Packard. The successful candidate will be responsible for collaborating with regions and worldwide teams to plan, implement, and monitor service and support initiatives.
**Key Responsibilities:**
- Collaborate with regions and worldwide teams to plan, implement, and monitor service and support initiatives.
- Lead post-sales support and drive deep strategic relationships for assigned key HP customers.
- Work in a collaborative and cohesive manner with key HP business units to lead solutions for customer problems.
- Responsible for retention and business growth by ensuring exceptional customer experiences.
- Utilize in-depth understanding of customer business and complex requirements to develop business cases and validate solutions.
- Provide mentoring and guidance to peers and lower-level employees.
**Requirements:**
- Typically 2+ years of experience in directly related business.
- Typically first-level university degree or equivalent work experience; advanced degree is a plus.
- 2+ years of experience in Service Business Management.
- Basic experience in one of the related disciplines of delivery, solution architecting, or business planning prior to taking business management role.
- Knowledge of six sigma and 8D concepts.
**Preferred Skills:**
- Knowledge of IT and services industry.
- General technical understanding of products.
- Problem detection and analysis of root cause.
- Leads teams to achieve results.
- Planning, project management, and change management skills.
- Good communication skills.
- Influence within same team and level.
- Able to engage across all levels within a customer from IT department to Executive levels.
- Negotiation skills - ability to resolve complex post-sale issues in assigned accounts.
- In-depth knowledge of HP support and service processes.
- Track record of direct customer interaction and successful problem resolution.
- Ability to create, interpret, and deliver complex reporting.
- Project management skills helpful.
- Able to work under pressure and to drive urgency in external teams.
- Able to work in a proactive manner, keeping direct and indirect trends in focus for accounts.
- Some knowledge of HP sales & support structures.
- Able to track costs and actions for business accountability.
- Customer survey or relationship assessment program knowledge.
-
Quality Assurance Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completoTransforming Lives through Quality ExcellenceBoston Scientific is committed to advancing science for life. As a leading medical technology company, we strive to improve patient health and lives through innovative solutions. We're seeking a talented Quality Assurance Manager to join our team and help us achieve our mission.About the Role:This is a challenging...
-
Quality Assurance Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Fullstack Labs A tiempo completoAbout the RoleWe are seeking a highly skilled Quality Assurance Manager to join our team at FullStack Labs. As a QA Manager, you will be responsible for ensuring the highest quality of our software products.Key ResponsibilitiesDevelop and execute test plans to ensure the quality of our software products.Lead a team of QA engineers to ensure timely and...
-
IAM Assurance Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: IAM Assurance ManagerJob SummaryWe are seeking an experienced IAM Assurance Manager to join our team at Experian. As a leader within our Global Security Office - Identity & Access Management department, you will be responsible for managing a cross-regional team of security analysts in our IAM Assurance area.Key ResponsibilitiesCreate and implement...
-
Design Assurance Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completoAt Boston Scientific, we're passionate about creating innovative medical solutions that improve patient lives. As a Design Assurance Manager, you'll play a key role in ensuring our products meet the highest quality and regulatory standards.Key Responsibilities:Lead quality teams in sustaining activities for commercial products, ensuring technical excellence...
-
Customer Success Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoJob Title: Manager, Customer SuccessAt ServiceNow, we're seeking a seasoned Manager, Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and leading a team of Customer Success Managers (CSMs) across ServiceNow's Customer...
-
Customer Success Portfolio Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoAbout the Role:The Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Managers (CSMs) across ServiceNow's Customer Success Clients. The Manager will develop senior executive relationships across the portfolio of accounts as well as with...
-
Quality Assurance Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Boston Scientific. As a key member of our quality team, you will be responsible for ensuring that our products meet the highest standards of quality and regulatory compliance.Key ResponsibilitiesPlan, coordinate, and execute projects oriented towards...
-
Senior Design Assurance Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoWe are seeking a highly skilled Senior Design Assurance Manager to join our team at Boston Scientific Corporation. As a key member of our product development team, you will be responsible for leading the design and development of our Electrophysiology Systems, ensuring that our products meet the highest standards of quality and safety.Key...
-
Data Quality Assurance Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Data Quality Assurance Manager at Citi is a strategic professional accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals with a focus on finance systems. Requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of...
-
Customer Success Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**Customer Success Manager Role**At ServiceNow, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for overseeing a portfolio of commercial and enterprise accounts to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have...
-
Customer Success Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoJob Title: Customer Success ManagerJob Summary:We are seeking a Customer Success Manager to lead our team of Customer Success Managers (CSMs) in delivering exceptional value to our clients. The successful candidate will have a proven track record of leadership experience in the Customer Success field and a strong understanding of customer success metrics,...
-
Cyber Security Assurance Associate Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Stryker A tiempo completoAbout the RoleStryker is seeking an experienced Cyber Security Assurance Associate Manager to ensure the security, compliance, and resilience of our information technology systems. As a key member of our team, you will lead a group of analysts in assessing, analyzing, and evaluating security controls, policies, and procedures to identify vulnerabilities and...
-
Customer Service Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo**Customer Service Excellence**We are looking for a talented professional to join our team as a Customer Service Manager. This role is responsible for managing a team of customer service representatives to deliver exceptional customer service to our customers in North America.As a Customer Service Manager, you will be responsible for creating a culture of...
-
Customer Success Manager Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob Title: Customer Success Manager LeadAbout the Role:We are seeking a highly experienced Customer Success Manager Lead to join our team at Servicenow. As a Customer Success Manager Lead, you will be responsible for guiding and empowering a team of Customer Success Managers (CSMs) to deliver exceptional value to clients, ensuring product adoption, customer...
-
Cyber Security Assurance Professional
hace 3 semanas
San Francisco, Heredia, Costa Rica Stryker Corporation A tiempo completoAbout the Role:We are seeking a skilled Cyber Security Assurance Analyst to join our team at Stryker. As a key member of our security team, you will be responsible for ensuring the security, compliance, and resilience of our information technology systems.Key Responsibilities:Evaluate the effectiveness of security controls, policies, and procedures against...
-
Digital Campaign Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Publicis Global Delivery A tiempo completoJob SummaryWe are seeking a skilled Digital Campaign Manager to join our team at Publicis Global Delivery. The ideal candidate will have experience implementing and monitoring digital marketing campaigns through platforms such as DV360, MediaMath, and The Trade Desk.Key ResponsibilitiesImplement assigned digital campaignsOptimize campaign performance through...
-
IT Control Assurance Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: IT Control Assurance SpecialistJob Summary:The IT Control Assurance Specialist will be responsible for performing control testing over data security and key resiliency risks across the Experian global business. This role will work closely with the Controls Testing Leads and the Data Analytics Team to identify and develop data analytics...
-
Sterility Assurance Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoThe Sterility Assurance Scientist at Viant Medical plays a pivotal role in ensuring the highest quality of medical devices by providing support to sterilization projects and programs. This position involves managing and supervising processes such as sterilization validation protocols, sterilization assessments, dose audits, and sterilization failure...
-
Senior Design Assurance Engineer
hace 3 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAbout the Role:We are seeking a highly skilled Senior Design Assurance Engineer to join our team at Boston Scientific Corporation. As a key member of our Design Assurance team, you will be responsible for ensuring the quality and safety of our medical devices.Key Responsibilities:Work cross-functionally with R&D, project management, manufacturing,...
-
Senior Design Assurance Engineer
hace 3 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAbout the Role:We are seeking a highly skilled Senior Design Assurance Engineer to join our team at Boston Scientific Corporation. As a key member of our Design Assurance team, you will be responsible for ensuring the quality and safety of our medical devices.Key Responsibilities:Work cross-functionally with R&D, project management, manufacturing,...
