Operations Training and Development Specialist

hace 2 semanas


Santa Cruz, Costa Rica Transunion A tiempo completo

About the Role:

At Transunion, we are seeking an experienced Operations Trainer to join our team. This role will be responsible for developing and delivering training programs to new employees and operations teams in support of process/policy changes and new feature implementations.

Key Responsibilities:

  • Training Program Development: Create and deliver comprehensive training programs for new employees and operations teams, ensuring they have the necessary skills and knowledge to perform their job duties effectively.
  • Facilitation and Coaching: Provide training facilitation and coaching services to ensure that all participants understand and can apply the information presented.
  • Process and Policy Support: Collaborate with internal stakeholders to identify areas where training is needed to support process and policy changes, and develop corresponding training materials.
  • Ongoing Learning and Development: Identify opportunities for ongoing learning and development, and work with the onshore training team to develop and deliver training materials.

Requirements and Qualifications:

  • Education: Bachelor's degree preferred or 3 years of related experience.
  • Training Experience: 3-5 years of training delivery experience/background in a training role.
  • Communication Skills: Excellent Spanish verbal, written, and interpersonal communication skills, with a good command of English.
  • Technical Background: Background in training in a classroom and/or virtual environment, with comfort level with general technical concepts.
  • Presentation and Group Work: Comfortable presenting and training groups of 15-25 people, with strong attention to detail and ability to maintain focus, flexibility, and organization.

Benefits:

  • Competitive Salary: $65,000 - $85,000 per year, based on experience and qualifications.
  • Benefits Package: Comprehensive benefits package including medical, dental, and vision insurance, as well as 401(k) matching.
  • Professional Growth Opportunities: Opportunities for professional growth and development within the company.


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