Data Migration Analyst

hace 5 meses


Heredia, Costa Rica Equifax A tiempo completo

**What you’ll do**
- Ensure quality of services delivered to our contacts by following processes, policies and attention to detail.
- Handle any complaints in a highly professional manner.
- Contribute to a collaborative team environment where a focus on productivity and efficiency is a shared goal.
- Count on excellent product knowledge to enhance support.
- Customer orientation and ability to adapt/respond to different types of situations.
- Take the extra mile to engage partners.
- Update logs to measure progress and results

**What experience you need**
- High School Diploma
- English Level B2 or higher. (Belt)
- 1+ years of working experience in Excel or Google Sheets.
- 1+ years of experience in customer service.
- 1+ years of experience handling calls and backend work.
- 1+ years of experience in a role that requires good communication and negotiation skills
- 1+ years of experience working in Shared Services, GBS, or BPO multinational environments.

**What could set you apart**
- Six months or more in AP/T&E positions within the Shared Services Environment providing support to multiple countries or regions.
- University career student in Finance/Accounting/Business Administration
- Strong teamwork, interpersonal and communication skills (verbal and written).
- Ability to take initiative and problem solve any customer complaints.
- Attention to detail and ability to meet deadlines.



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