Business Analyst, Ii, A-to-z Guarantee
hace 5 meses
3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
DESCRIPTION
ABOUT THE TEAM
Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. Amazon’s Perfect Order Experience team, under CTPS, works to ensure that Customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of customers to solve business problems. We are looking for a Business Analyst to help us drive improvements in our A-to-Z Guarantee space.
ABOUT THE ROLE
A-to-z Guarantee is Amazon’s primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream - this is an exciting opportunity for a Business Analyst to enter the team, take ownership of the problem space, simplify & reinvent, and help drive exciting results for the program
Key job responsibilities
Aside from heavy involvement in several high-impact initiatives the team is driving towards, key day-to-day responsibilities for this role will include:
- Detection of Issues & Impact Assessments eg. An issue with the A-Z operational SLA - how large is the problem and what are the upstream and downstream impacts
- Root Cause Analyses & Solution Scoping eg. Identify that the miss comes from a forecasting issue and a spike in appeal rates. Propose modified drivers for claims volume forecasts and deep dive improved communication messages to our Selling Partners so they are more aware of our policies. Assess expected impact of these actions
- Monitoring & Mechanisms eg. Generate self-serve reporting to ensure the actual impact from the actions are aligned with what was expected (iterating if needed). Integrate these metrics into the right recurring mechanisms to ensure a) future issues can be detected faster or prevented altogether, and b) the right feedback loops exist to continually improve our products
San Jose, CRI
- Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling
- Experience making business recommendations and influencing stakeholders
-
Sr. Program Manager
hace 5 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership A-to-z Guarantee is Amazon’s primary mechanism for protecting customers when they encounter a negative order experience with a...
-
Senior Data Insights Analyst, A-Z Guarantee Expertise
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a skilled Business Analyst to join the Customer Trust & Partner Support team. This role will focus on driving improvements in the A-to-Z Guarantee space, simplifying and reinventing processes, and delivering exciting results for the program.About the RoleThis is an exceptional opportunity for an experienced...
-
Business Systems Analyst
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleA-to-Z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently...
-
Business Intelligence Data Specialist
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a skilled Business Analyst to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have 3+ years of experience in tax, finance or a related analytical field and proficiency in Excel (including VBA, pivot tables, array functions, power pivots) and data visualization tools like Tableau.The selected...
-
Business Analyst II
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Job Summary**We are seeking a highly skilled Business Analyst II to join our team at Experian. As a Business Analyst II, you will be responsible for performing detailed business and systems analysis, documenting functional and non-functional requirements in the form of user stories in Jira/Confluence.**Key Responsibilities**- Perform detailed business and...
-
Business Credit Analyst II Position
hace 2 semanas
San Francisco, Heredia, Costa Rica Cencora A tiempo completoAbout the RoleWe are seeking a skilled Business Credit Analyst II to support our Credit and Collection function. This role is responsible for ensuring high-quality accounts receivable through proactive customer evaluation.
-
Strategic Business Analyst II
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleAs a Business Analyst II, you will play a vital role in shaping the future of entertainment with Amazon Support Services Costa Rica SRL. You will be responsible for strategy and execution for content coverage, quality, and international expansion.Key ResponsibilitiesIdentify and develop data analysis to uncover areas of business...
-
Data Assurance Business Analyst II
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title:Data Assurance Business Analyst II - Cloud Dashboards SpecialistAbout the Role:The Data Assurance Business Analyst II will be part of the Experian Commercial Data Assurance team, responsible for supporting the build and deployment of dashboards with actionable metrics for monitoring business health in our public cloud environment.Key...
-
Business Analyst II
hace 3 semanas
San José, San José, Costa Rica World Fuel Services A tiempo completoJob Summary: We are seeking a highly skilled Business Analyst II - Accounts Receivable Specialist to join our team at World Fuel Services. In this role, you will be responsible for ensuring the timely and accurate processing of receipts and direct debits across all business segments and companies.Key Responsibilities:Reconcile daily, ensuring timely and...
-
Financial Analyst II
hace 1 mes
San Francisco, Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo**Accounting Analyst II Role Summary**The Accounting Analyst II plays a crucial role in the Record to Report department, focusing on processing general, mid-level, and high-complexity accounting activities. This position requires advanced analytical skills, specialized training, and decision-making in situations with mid-level to high complexity.**Key...
-
Business Intelligence Analyst II CR
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoAbout the Job:At TD SYNNEX, we seek a Business Intelligence Analyst II CR to support and develop regular reporting and analytics to a specific functional area or department that helps drive operational business performance.Key Responsibilities:Develops and implements business intelligence solutions to support business decisions.Analyzes complex data to...
-
Business Analyst II
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoOverviewExperian is a global leader in data and analytics, committed to unlocking the power of data to transform lives and create opportunities. As a Business Analyst II, you will play a critical role in developing and executing project plans that drive mortgage, housing, and property data solutions.
-
Business KYC Analyst II
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Institutional Clients Group (ICG) Business KYC Analyst II role is a quality and control-focused position responsible for Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting activities. This role assists in the development and management of a dedicated internal KYC program at Citi.Key Responsibilities:• Review KYC records for...
-
Tax and Financial Analyst II
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Tax and Financial Analyst IIJob Summary:We are seeking a highly skilled Tax and Financial Analyst II to join our team at Experian. As a key member of our accounting team, you will be responsible for providing financial analysis and reporting to support business decisions.Key Responsibilities:Provide financial analysis and reporting to support...
-
Data Assurance Business Analyst II
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is seeking a skilled Business Analyst II to join our Commercial Data Assurance team. As a key member of our team, you will be responsible for supporting the build and deployment of dashboards with actionable metrics for monitoring the health of businesses in our public cloud environment.The ideal candidate will have a strong desire to develop and...
-
Data Assurance Business Analyst II
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completo**About the Role**Experian is seeking a highly skilled Business Analyst II to join our Commercial Data Assurance team. As a key member of this team, you will play a crucial role in supporting the build and deployment of dashboards with actionable metrics for monitoring the health of businesses in our public cloud environment.**Key Responsibilities**Create...
-
Business Analyst Ii
hace 5 meses
San José, Costa Rica Object Technology Solution A tiempo completo**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...
-
Risk Analyst II, Payment Risk Machine Learning Expert
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Risk Analyst II to join our Payment Risk Machine Learning team at Amazon Support Services Costa Rica Srl. As a Risk Analyst II, you will play a critical role in providing support to our Payment Risk ML team, utilizing your analytical and business skills to perform ML Model evaluation related deep dives, educate...
-
Cybersecurity Analyst II Role
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Cybersecurity Analyst II RoleAt Experian, we're seeking a skilled Cybersecurity Analyst II to join our Global Security Office - Identity & Access Management department. As a member of our IAM Assurance team, you'll work closely with security analysts to support our security governance activities.You will:Implement and maintain our Information...
-
Data Engineering Analyst II
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe are a global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our mission is to help all our clients maximize every opportunity.Data Engineering RoleWe are seeking a skilled Data Engineering Analyst II to join our team. As a Data Engineering Analyst II, you will be...